TaxiPass reviews and complaints

This is obviously a set up. I was handed a paper saying the ride would cost $61 not including tolls and tip. The drivers collude to rip you off. My driver said he had no money for the tolls. I gave him a 20$ finding it starnge but...what the heck. When we got close to the address he pretended not to know where it was (corner of 102 and broadway in Manhattan) and finally I had to guide him with my GPS...When we arrived he did not have change from $80 (I wanted 10 back) so insisted I pay on the app. He took close to 5 minutes setting it up finally handing it to me only showing the signature...I said I cannot see the amount. He said that was the way the app worked so first I needed to sign then I would approve the ride and add the tip. Needless to say the amount showing was 25, 50 more than I expected...instead of $61 it said 81.06... and there was no way to change it. It showed the toll charge of 15, 50...when I asked for my $20 back he said that I never gave it...
It is illegal to be forced to sign without seeing the charge and he stole my $20.

Hi, my name is Maria Gaia Vernaglione and yesterday night I took a cab from Newark airport to Midtown Manhattan. The ride was supposed to cost $60 plus $20 of tollroad and $10 tips which means $90 total. After I arrived home I received a text with saying that my card had been charged with $ 155.50. The number of the cab was 139 and It was around 11 pm when I took it from the airport to go to Manhattan. I read they do that all the time but that's unbelievable. Please, I require a refund as soon as possible because that's a frode. Thank you, Gaia.

LETTER TO CEO OF TAXIPASS

July 20 2013
Jason Diaz, CEO
Taxipass
129 W. 29th St
New York, NY

Dear Mr. Diaz,
I have called four times this afternoon to file a compliant and no one has called me back yet. Saturday, July 20 at 3:30 pm I walked up to the taxi kiosk at Terminal A in Newark Airport and requested a fare price to Staten Island. I was told it was $46 plus tolls. I gave the driver the credit card receipt filled out for $61 which would cover the $15 tolls as instructed by the driver.

I handed him a $5 bill for the tip and he told me that was not enough. I told him a tip does not have a specified fee attached to it, so if I felt like giving him $5 that was my perrogative. He became very agitated and said he gets $20 - $25 as a tip. I said for what? He said he had to wait for 3 hours for a fare (not my problem) and gas is expensive (again not my problem). I repeated that I can give a tip of any dollar amount that I choose. He carried on and on so I took back my $5 and replaced it with a $10. He continued carrying on and would not get my luggage out of the car until I told him that I was calling the police.

The taxi driver cab number is 166.
I expect a phone call at [protected] to discuss this further. If I do not hear from you I will be contacting the City of Elizabeth Taxi and Limousine Commissioner on Monday morning to report this extortion attempt by driver 166.