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Superlative sales reps sign you up for a one year contract to have a website hosted through them. What they don't tell you is that the contract automatically renews for another year on its anniversary, and they will not cancel mid-contract. Customer service rarely returns a phone call or responds to an e-mail.
I am still waiting for superlative to send me a copy of my contract - I still have not verified that the fine print really says this.
Watch your wallet. These idiots charged me $493.40 twice after I cancelled the account AND after they sent me to collections, which I also paid. And they continue to charge me $39.95 a month.
Is it just me, or is it impossible to post and online review? Let's see if they respond to my email for a refund.
J Cimino
Denver CO
These guys are the worst!
Terrible service and no customer service!
Oh, and don't attempt to cancel your service!
They will tell you it automatically renews!
Crooks! Crooks! Crooks!
I completely disagree. With any contract you sign if you dont read the terms its your fault. They do a great job hosting my site, never had any problems... but then again I read my contracts.
I agree. I knew I had a year contract so called after that and they tell me they automatically renew for a year. I was never told that. Asked to see a copy of the contract. They sent it but no signature from me. Terrible company.
Its very obvious they're trying to rip people off.
I agree its very deseptive! They're cooks.
I agree. These guys are crooks and are the absoloute ### of the earth. Pulled the same bs on me after I paid purposely paid them by check and told them not to renew. After I told them I wouldn't be intimitaed I got spammed mail for a month from their (my) website which they kept up for over a month. Surely they're doing this to a lot of people. I would love to hear from more people about this and am thinking about a class action lawsuit. Stand by Superlative.
You can send an email at any time during the first year letting them know you want to cancel and they will cancel you at the end of the first year.
I fully 100% agree with this complaint