Steinmart Retailer Online review: Unfavorable discount in items that have not shipped!!!

Contacted customer service to have the code: sitewide added to my order that had not shipped yet. Csr informed me it could not be done. So I was going to return the first order and re-order with the discount code of sitewide that I had never seen upon initial order. However,…..

When I went to the returns area it was written that only a store credit will be given and not a refund to your original form of payment …?

What is up with that negative customer service experience?

Order # 127345