The complaint has been investigated and
resolved to the customer's satisfactionResolved Steiner Leisure — Not a good company to work for
resolved to the customer's satisfaction
I have been working for Bliss Spa for many, many years. About 3 years ago Starwood Hotels sold Bliss Spa to Steiner Leisure. Working for Bliss Spa before this sale was a dream come true. We were treated with respect and fairness.
Now that Steiner owns Bliss Spa it has been a steady downhill nightmare. In just 2 years, we have had 5 different pay cuts. Every therapist that works for Bliss has at least 3 years of experience and their education exceeds anyone in the business. This warrants higher pay than someone just starting out. On top of this they have implemented a booking order based on retail sales. We are a land based spa that is driven by repeat customers. If you have a high request rate, you simply cannot sell retail every time they see you. Retail products last for 3-5 months. I personally have a high request rate and have been at the end of the booking order because of it. The kicker to this unfortunately is because I'm at the end of booking, I do not see any new clientele therefore I cannot sell any retail. There are days I do not have any appointments at all. We are commission based employees and on those days I make $0. People at the beginning of the order get all the appointments.
So after our pay cuts, Steiner has made it very difficult to even make any money. It's a constant struggle to even make a decent living. I have even tried to appeal to Steiner on making just a few changes that wouldn't affect them in any way but would make it more fair for everyone to have appointments, not just the top few.
I do not recommend working for any company that Steiner Leisure owns. They are greedy and have absolutely no respect for anyone other than upper management. Bliss Spa will unfortunately lose the respect and success it has grown to be. Clients have already started questioning the brand.