SLEEP TRAIN — warranty not honoured
SACRAMENTO, CALIFORNIA -- We purchased what we thought was a very high end Sealy Mattress from Sleep Train with a 10 year warranty "no matter what happens" yeah right !
After 2 years of light work the pillow top $2500 mattress sank and had two big indentations in it. One from my wife, all of 110 lbs and myself 210 lbs. We called and Sleep Train sent someone out to check it. The guy checked it and said it was not enough to replace it visually looking at it I said to sit on it and feel the 2 large dents, but he said no.
The way they check is to measure across the top and look for the drop on the pillow top derrrr trying laying on it and feel the craters loser. He said it was not enough and needed to be at least 3/8 of and inch more. We complained to deaf ears. Sealy said not there problem go back to where you bought it and Sleep train said not enough of a dent to replace it try again when it gets worse. The manager at the local Branch told us to jump up and down on it to get the extra 3/8 of and inch.?? Wow I should have recorded that conversation.
Well we put up with sore backs useless tickets to a bad night sleep and called 2 months later to get it re-measured. (No we did not jump on it) The guy came out and looked at it and said " Oh I am sorry there is a small stain on the mattress so your warranty is now void !!! Loser !!! So now we have a a mattress worth nothing.
Sleep Train would do nothing, manufacturer nothing, so we gave the mattress to a friend in need after cleaning of the chocolate milk stain from our kids.
If you have a car with a power train warranty do they void it if the car has a scratch on it ???? NOT !
Stay away from Sleep Train they are scam artists big advertisers and even bigger no customer service rip off's.
They have the worst customer service there is and do NOT stand behind what they sell.
Went to Sams and a got a $500 mattress with a real 10 year warranty. Better mattress better service and the satisfaction
that Sleep Train lost and will lose more future customers.
If you like this pass around the word please. I am sick and tired of these big box stores not taking responsibility for what the sell.