SLEEP TRAINwarranty not honoured

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a verified customer
Verified customer
Review updated:

SACRAMENTO, CALIFORNIA -- We purchased what we thought was a very high end Sealy Mattress from Sleep Train with a 10 year warranty "no matter what happens" yeah right !

After 2 years of light work the pillow top $2500 mattress sank and had two big indentations in it. One from my wife, all of 110 lbs and myself 210 lbs. We called and Sleep Train sent someone out to check it. The guy checked it and said it was not enough to replace it visually looking at it I said to sit on it and feel the 2 large dents, but he said no.

The way they check is to measure across the top and look for the drop on the pillow top derrrr trying laying on it and feel the craters loser. He said it was not enough and needed to be at least 3/8 of and inch more. We complained to deaf ears. Sealy said not there problem go back to where you bought it and Sleep train said not enough of a dent to replace it try again when it gets worse. The manager at the local Branch told us to jump up and down on it to get the extra 3/8 of and inch.?? Wow I should have recorded that conversation.

Well we put up with sore backs useless tickets to a bad night sleep and called 2 months later to get it re-measured. (No we did not jump on it) The guy came out and looked at it and said " Oh I am sorry there is a small stain on the mattress so your warranty is now void !!! Loser !!! So now we have a a mattress worth nothing.

Sleep Train would do nothing, manufacturer nothing, so we gave the mattress to a friend in need after cleaning of the chocolate milk stain from our kids.

If you have a car with a power train warranty do they void it if the car has a scratch on it ???? NOT !

Stay away from Sleep Train they are scam artists big advertisers and even bigger no customer service rip off's.
They have the worst customer service there is and do NOT stand behind what they sell.

Went to Sams and a got a $500 mattress with a real 10 year warranty. Better mattress better service and the satisfaction
that Sleep Train lost and will lose more future customers.

If you like this pass around the word please. I am sick and tired of these big box stores not taking responsibility for what the sell.

thanks !


  • Jc
    JCF Folsom Oct 13, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Your description is the same for me as well. 2 year old very pricey bed. I am 6'2", 210 lbs. the bed sags at my hips and shoulders. Sleep Train is not credible. If you buy at Costco, they support warranties!!!

    0 Votes
  • Da
    Dana Andrew Hurkens Dec 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Warning do not buy anything from Mattress firm/former Sleep train.
    They do not stand behind the warranty.
    Bought a 1100.00 pillow top mattress it sunk way below consumer standards. Only four years old and they will not replace it.
    They tried to say the mattress was stained and voided the warranty.
    There is no stains on this mattress..


    0 Votes
  • La
    Larry H. Shoemaker Nov 07, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Sounds too familiar. Have removed mattress and box spring several times; sent pictures; they want more pictures... Trying to find accurate product comparisons is virtually impossible. What did we buy?

    0 Votes
  • Sp
    sparkylolarose Feb 28, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Same story, I spent 2460 on their suppose to be high end mattress before the 1 year it started sinking and buttons were popping up and each time I lay on it I feel springs popping up, I contact sleep train guy came out said it don't meet the inches of sinkness, I am stuck with this mattress that I intend to fight over, they cannot sell products that don't hold up!!! I am going to report them to BBB and contact my legal service.

    0 Votes
  • Rd
    Rdtkx Aug 21, 2014

    This is typical. We have been dumb enough to buy two high end mattresses from Sleep Train. Both sunk where we sleep, both of us are less than 150 lbs. Giant craters, and there warranty folks say, it is only sagging 3 inches, that is not enough. They measure with no weight on it straight across. Now try laying on the bed and it sinks 4 or5 more inches. Back and neck hurts and cannot sleep. We will try to find hotel type rock hard mattress's for about $500 and call it. This industry is the biggest rip off ever, consumer con job is putting it nicely.

    1 Votes
  • Br
    BradGT Feb 14, 2012

    We agree, Sleep Train and Sealy Warranties are worthless.
    We had a similar experience being denied and this is not the only place I have seen postings like this. Expensive mattress but we now sink in 3-4 inches at night. We both wake up with our bodies hurting and don't sleep well. The mattress is 5 years old with a warranty. Although we did not have any stains, the dents do not stay when we get out of bed so we did not qualify for any credit toward a replacement. We are average size people too.
    I can accept a defective product IF A WARRANTY IS REAL and companies stand behind their products.
    We will be buying a new mattress soon but will never buy it from Sleep Train or a Sealy Posturpedic product again.

    1 Votes

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