Six Flags Hurricane Harbor review: Diamond elite membership with dining and flash pass service in monthly fee

We have been paying for the diamond elite membership for a over a year (signed up early 2021) at the time of course they try to sell you more things and it made sense to add the dining and platinum flash pass however we came to hurricane Harbor Arlington today 7/22/22 @ 11:00A they’re telling me that I don’t have membership benefits at the WATER park including

- dining not honored

- reservations for seating unavailable

- platinum flash pass not honored

- reservations for parking unavailable

and not only does the advertisements (at the time) state ALL park and listed ZERO exclusions my welcome packet very clearly named hurricane harbor ARLINGTON as part of my membership parks on the last page. I was told that if they didn’t have enough STAFF to OPEN the flash pass shed then I wouldn’t be able to get the flash pass here.

BUT wouldn’t you know it. The flash pass shed is OPEN and has at least 12 teenagers STAFF members standing in having chat time and a bunch in the guest relations who are being paid to serve guest not pass them off to someone else.

Not only is six glass not honoring the benefits I was GUARANTEED at the time I signed the agreement everyone is saying it’s everyone else job to fix it but the people who they pass me off to says the new CEO has made the decision to make the changes and decided to take away or not honor some benefits going forward this year. However not o Lu does my agreement reflect that BUT ALSO the app VERY CLEARLY notes it under hurricane harbor ARLINGTON (can provide proof to management directly as it has private information when screen shots of membership and app are taken)

However I signed up LAST YEAR so that does NOT or should I say should NOT affect the benefits promised (grandfathered in) when I originally signed up in 2021. I have not missed payments or cancelled my membership at any point since then and I have received no reduction in my payment amount when the arbitrarily adjusted benefits for memberships so they need to provide and honor the advertised benefits at the contract time to EXISTING members

Let’s also discuss how many of the rides constantly being shut down or limited park hours bc they don’t have enough staff. I’ve never seen a credit for that to my payment but I’m just expected to pay the full contract price anyhow. Which I wouldn’t mind if they were HONORING the rest of my agreement

It would be like telling someone the rent changed in the middle of a lease that had no expiration when the owner agreed to it with the renter. Being that I HAVE to pay EVERY month if if I do NOT go bc I AGREED TO IT IN THE CONTRACT it would stand that the COMPANY would need to honor the same binding agreement I am STILL paying for.