Simba — Rancid Peanuts
On the 12/05/2011 I sent a official complaint to Simba regarding a peanut and raisin pack I purchased. To my disgust the peanuts were old, shriveled and rancid, definitely not as their statement "Quality Guaranteed. My complaint was forwarded too 'talkto.[protected]@intl.pepsico.com'
Simba's reply: Good Day
We at the Simba Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience.
We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint. Would you please be so kind as to provide us with your contact information.
Once again thank you for taking the time to discuss this complaint with us.
Simba Customer Care Line
Well 2 months had passed and no letter in the mail and not a single call back from the supposed customer care representative. Then on the 14/07/2011 I wrote to Simba again stating my disgust at the NON existent quality control and customer feedback, their reply was that they have sent the items to me!!! Sorry Simba how could you have sent me the items and must have gotten lost in the post, to me this is a pathetic excuse to date NOT one single letter, invoice, or other vouchers have gone lost in my mail excpet for Simbas. Well then after their shock and surprise they cc in the WHOLE of Simba on the mail and now more than a month later still Nothing. Simba should change their logo to state "NO quality guarantee and NO customer service" Now that would be more of the truth, and if Simba is reading this please do not bother making contact to rectify this matter, my goal is now to inform as many people out there as to the quality issues and lack of service from such a familiar brand and to show the pictures taken of the inferior product as I came out of the peanut trading industry and know EXACTLY what is fit for human consumption and what is not even fit for peanut butter and the rubbish that was packed in my packet was far below standard, seems not only the standards of our roads are failing but everything else in this country, its all about MONEY MONEY MONEY forget the guy on the street that generates you your profits.
Disgusted Ex simba supporter.