Sears/Jhon Peters review: Wrong items sent and refuse to refund after item sent back

I purchased a dress from the Sears/Jhon Peters website. it was the wrong item and the picture seen on the webpage was not what was sent. I finally received the item and it was returned. my issue with this/these company(s) is that they have gone above and beyond to make sure no one is able to contact them. for example, the emails have no contact information, just a name at the bottom, there is no return email, phone number, nothing. I research the web for contact information, yes it picks up, but it also hangs up on you, you are not able to speak with anyone. the webpage that I ordered from had a tab to get in contact with them and to no surprise, it was totally blank. they have their merchandise back and it has been several weeks and still no refund. I received the item on 3/29 — it was mailed back on 4/5 — they received it on 4/7, according to the US postal service and my return receipt. I dont understand how they think they can get the item back and keep the money too. something is seriously wrong.

Their return policy states:

Return Policy

Thank you for Shopping JhonPeters Brand. For any question regarding your order please write us at [protected]@jhonpeters.com Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received. The item you return must received back to us in new condition, properly folded and packed. Postage of the return item must be paid by the customer. Jhon Peters Brand C/O Returns 0-41 HAMLIN CT. FAIR LAWN NJ - 07410 The item will be REFUSED to accept for a Return (Refund)... *If the Tag Seal is cut-off from the item. *If Make-up marks or any perfume's smell is noticed. *If Any PET'S HAIRS ARE SEEN on the item. *If the item returned back after 30 days. Please enclose a copy of the Invoice/Packing slip for immediate processing of refund.