The complaint has been investigated and
resolved to the customer's satisfactionResolved Saturn of Libertyville — Saturn sucks!
resolved to the customer's satisfaction
Saturn of Libertyville - www.saturnoflibertyville.com
There isn't much to say about Saturn of Libertyville (a Bob Rohrman Dealership) that isn't already out there on the net. However here goes a brief story.
I bought my Saturn Vue in November of 2006. The car drove well and served it's purpose as basic transportation for about 6 months. The first problem was that the air conditioner went out. It took over 4 service visits with each time being told it was fixed when the AC could barely muster cool, much less cold. They replaced the condenser, the compressor, a number of seals, and essentially the entire air conditioning system before finally getting it to work right. GM actually stopped paying Saturn of Libertyville for the warranty work due to the fact that they could not diagnose the problem accurately. In the meantime I was out of the vehicle for just over a week paying out of pocket expenses for a loaner vehicle.
Shortly afterworlds (and literally 200 miles after the factor warranty expired) the transmission completely failed leaving me stranded on the interstate. I had luckily purchased an extended warranty up to 120,000 miles which covered the damages. However the dealership staff destroyed the clutch and the vehicles alignment while doing the repair to the transmission. The warranty company refused these claims as damages caused by the dealership are not covered under their warranty.
I was told that I could pay for these items out of pocket, of which I refused as these were damages caused by the dealership staff. Considering that the dealership damaged my car in the first place, I was hardly willing to pay them to fix what they broke and were responsible for.
I then contacted another Saturn dealership (Christy over at Saturn of Lake Barrington) to have them tow the vehicle to them for inspection of the damages (and ultimate repair) caused by the dealership. When the tow truck driver arrived Brian Ingram from Saturn of Libertyville called me for permission to release the vehicle of which I granted. Turns out that he then turned around and refused to grant delivery to the driver based on the fact that he needed payment on yet unauthorized work. I gave them my credit card to charge whatever they needed to (still not getting a number). Which they then stated that I would have to come in and pay cash. (and I have yet to receive a bill).
Saturn Corporate is currently engaged however I don't feel they will be much help. I have just registered saturnoflibertyvillesucks.com and will be posting this and other details there shortly.
In short, this dealership has damaged my vehicle, won't accept my credit card (extremely suspicious as they have for other work performed before) and I won't even bother detailing the attitudes that Saturn of Libertyville has towards it's customers.
The dealership currently has my vehicle and I'm sure they are hoping that I will cave in. If this isn't resolved by the end of this week I'll be buying a Honda and vow off GM products forever. I understand that cars can and do break, but when you operate a shop the way that Brian Ingram and Saturn of Libertyville have - I wouldn't even take a car for free to put up with that kind of abuse. In this case, I would rather make payments for two cars and go through the process of litigation and recover my damages a year or two later (if I'm lucky). In the meantime my Saturn Vue can rot on the dealership lot.