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They put my roof on. In many years I had only two service calls. One they did not charge but gave them money for breakfast. This last call I have a bad leak in my bedroom so of course I call them. I get a kid that shows up with shoes untied, shorts on and uses his cell phone as a flash light!. My husband and I are told that it is the valleys and they can be fixed. Will call later that day-No call. By that evening I have water in another room dripping like rain as well. It is 6:00am the next day. I and my husband are on on the phone to REXWAY ROOFING AGAIN. I am clearly upset! Mind you got cancer. Gonna pay it. I get nothing but attitude and hung up on by the owner. Long story short my husband say lets call a plumber. Plumber is here within an hour, finds leak KID COULD NOT HAVE MISSED. 24 hours wasted which increased damage. $400 in plumbing and $3000 in damage. Had they had experienced professionals this could have been detected earlier with less damage. They use to set you up with a finance company at 21%. Might still do it.
The complaint has been investigated and resolved to the customer’s satisfaction.
BEWARE... they re-roofed the house that I rent... Before they started, I POLITELY asked their Crew (and I couldn't have been more nice) to remove my DirectTV dish and screw it back in upon completion... ALL they had to do was unscrew (4) simple Lag Screws and screw it back in...
They ended up ripping out the Dish from the roof and throwing it to the ground, Cracking the reciever in the Process. I don't know if they took offense to me asking or if they just don't like overly nice people? Or, maybe Rexway treats their workers poorly and they were just projecting on me but, after I complained, it was all dirty looks from the Crew until completion :O! Leaving for work, I got dirty looks & coming home from work, DIRTY. LOOKS.
I had to pay $99 to replace the DirectTV dish (standard fee) and was without TV for a week & a half during the NBA Playoffs & other Events. I spoke with one of Rexway's leaders (Adam, no integrity OR ownership) and he said he'd reimburse me the $99 and that he just needed a month to send a check out to me (which is weird that a company can't afford $99 on the fly)... 3 months later, no returning my calls, texts or emails. I even went on the Company's contact page and STILL NO REPLY.
There were a few other instances of feeling uncomfortable in dealing with them but, to give you an idea... I was about to hop in the shower for work one morning and one of the guys set up a ladder by my shower window... I banged on the window to get the guys attention and said "please move the ladder." ...the guy yelled "FOR WHAT!" and I said "I don't want it there as I'm showering" (because you can directly see inside)... He just rooled his eyes and kept going. I had to nail a towl over the window to shower.
Their Crew is extremely Rude... I thought one of the guys wanted to fist fight me but, I didn't take the bait AND to top it off, their Leaders have no INTEGRITY and will take no ownership if they feel you're no one to them. I would give them a minus Star Rating if I could. I highly recommend going with another Roofing company.