This company falsely advertises that it's products as free trial. Once you didn't return the product, they do automatically ship product to you, charging your credit card even I had left message of cancelling the autoship membership. They are not helpful on the phone. I was listening to their conversations for five minutes before I was told the system is down and need to call back. When I fianlly email the customer service they told me I would only be refund the money minus the shipping fee and again to pay for the return certified postage. However, they offer you a discount if you want to keep your order. It is not professional and is like a scam!
Our credit card number was stolen, and used to make fraudulent purchases. One of those purchases was from Urban Nutrition. Despite intervention from the issuing bank, certifying that the purchases were made fraudulently, Urban Nutrition is now making credit threats against us.
I recommend that everyone call their credit-card issuing bank (the 800 number is usually printed on the back of your credit card) and register a complaint about Urban Nutrition. Ask the credit card companies to stop approving purchases from Urban Nutrition. Tell the bank that you consider Urban Nutrition a risk to your financial security. Ask the bank why they continue to approve purchases from this "security risk".
I order free trail stretch mark remover and was billed thru credit card for product we .I was told to pay for shipping only.Called to cancel any future delivery. Now being threatened by company that if I don't pay I will be sent to a collection company. I tried to contact them and all I got was a machine that keeps on repeating the same message over until you get tired, but had no problem ordering
This company falsely advertises that it's products are 'free trial', but if you use any of the product during your 'free trial' then you are required to pay for it, and then pay for shipping the remainder of the product back to them if you are not satisfied. (You are charged for the shipping of the 'free trial' in the first place!) They do automatically ship product to you, charging your credit card. They are not helpful on the phone other than to offer you a discount if you order more of their product. It is a total scam!
I ordered a free-trial of Bellaplex. I cancelled any future shipments, but they continued to send the product and billed my credit card. Then, using my credit card info, they automatically began billing another unauthorized charge of $1.00 and then $59 to my credit card under the name of Wellness Watchers MD.