Tap Portugal reviews and complaints
delay of the first flight causing a miss of the connecting flight and this, twice
On 21 july 2023 I had a flight from Frankfurt to Lisbon (TP 571) , then from Lisbon to Casablanca (TP1438). As the first flight was delayed, I missed my connecting flight to Casablanca.
So I had to buy another ticket: From Lisbon to Barcelona (TP 1063), then from Barcelona to Casablanca (AT961).
On the same day, I took the flight TP 1063 to barcelona, which unfortunately had also a delay which made me miss again the connecting flight to casablanca (AT 961).
I was offered one night in a hotel , until the next day on 22 july when I could buy another bill to Casablanca (flight AT 965) and finally get home.
Also I ask you to compensate me for all the inconveniences I suffered because of the delays of TAP Portugal and I would like a refund.
I am waiting for your answer
Best regards
On 21 july 23, in Barcelona airport, I made two written claims. (number 250958 and 250959 in a swissport complaint form). Unti l today I have no response.
Desired outcome: Financial compensation
Cancellation and refund
I have a booking for me and my wife under PNR ref: LRE7V7 I have been trying to cancel this booking for the sector Lisbon-Madrid since 01 Sep, 2022. The flight is TP 1020 on 03 Sep 2022. There is no way to cancel the flight on the website. Every time I tried to cancel as per the instructions on the website, it was finally aborted with a message that the...
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