When calling about charges that they add each month on you, NOONE will give you a straight answer. I wanted to ask a question, I was told that I need your name and ss and your account number, then I was put on hold only to be rerouted to an automated system.
Than I was rerouted to the Manilla Islands(OUTSOURCED) is this a cheap way of dealing with paying consumers.
Employees are rude and arrogant, Yet if you tell one person you made the payment, NO ONE communicates within the system.
They call you from 7:58 am to 9:01 pm Sunday - Saturday.
But yet GMC was bailed out by the Government.
This companies practices should be shut down and brought before legal justice. If there is any!! I bought a 2004 GMC Envoy in 2004 for approximately $28K with payments of $639 per month. I have been making payments on this vehicle for five years now, granted I have had to use some of the extensions and have been late approximately 4 to 6 times at most but still cannot believe how much I still owe on this vehicle after paying for five years. I estimate paying the $639 for the five years minus the five extensions I have paid the company approximately $34, 500 dollars and I still owe them over $17, 000.00. In 2004 I had to file for bankruptcy due to a divorce and a layoff. I new I was going to have to pay an absorbanant rate in order to get a car loan, but was told by the dealer (Vince Wibb/Pensacola FL) that I could refinance the loan for a better interest rate after about 2 years. News flash, banks will not refinance used car loans unless you have major equity in the car. Nor does Nuvell offer refinancing. I wish I knew this before I got the loan, I guarantee, I would not have this loan right now. I am so frustrated because this loan just seems to keep on going and going and going. I have contemplated letting them have the car back but am a fearing what other bag of tricks Nuvell has up there sleeves. If I am one day late on the payment Nuvell is calling 5 to 10 times per day, 1 day mind you!!! I used to think that was a good thing because on my loan I pay $27 per day the loan goes past its due date, something else I didn't know until recently. Don't trust car dealers or Nuvell on their word read all the fine print and never be late or else you will be in my situation. I HATE NUVELL AND MOST ALL CAR DEALERS!!! They have caused me soo much greif in the past and it seems to be atleast for the next three years!!! I am still considering letting them have the SUV back at this point but don't know what the consequences would be. Anybody with experience on this please let me know, course I hate to have paid so much into this vehicle and have nothing to show for it after all this time. The value of the SUV right now is about $7k and I still owe $17K what is wrong with this picture. PLEASE Lets do something about this criminal company. I only wish we could have a class action law suit, only to put them out of business and stop the crap. I did hear the other day that Nuvell is not offering anymore loans only closing out the existing ones. Everybody needs to file a complaint against these thieves, Ron E.
On 11/08/08, I traded my Ford truck at Suzuki in Tifton GA. The financial person called Nuvell to obtain the payoff for the trade. Confirmed that they were paying off the remainder of the loan from Nuvell.
My payments were never late and were for more than the amount, EVERY month. Payments were due on the 28th each month.
I am now getting harrassing phone calls and letters from Nuvell, stating that I am behind on my payments, my credit will be affected, and collections proceedings will take place.
This is the only time I will respond to this insanity.
My attorney can handle any further discussions.
I have a loan through Nuvell--I have paid well--never late once in 2 years. I recently went on Maternity leave earlier than expected and contacted the company to make arrangements. I informed them that I had planned on working 2 months longer--but had complications and had to go into the hospital much earlier than expected. I wanted to ask about getting my payment deferred. I called 3 days before my payment was due and spoke to 2 people--I was told that for the month of October--they were unable to do any further deferrment requests--but due to my excellent payment history and credit score--I would have no problem getting the deferrment approved--just call back the beginning of November. (By the way--I have always paid more than the amount due--so actually I shouldn't even owe the October payment--but they said they couldn't due that--it was already applied to the principle.) I called back on November 3rd--my payment was due the 26th--and according to the man I spoke with the 1st time--I had a 16 day grace period. On the 3rd--they said they would submit the request--no problem--it would take 2 days to process. 2 days later I receive my 1st phone call--my payment is now 8 days late--they ask me if I am going to make my payment--I explain the situation--and they say--oh--your request was denied. I say--why--oh well you have a good history and aren't late enough yet on your payment. I ask to speak to a manager--they say no--call back next week. I hung up--called right back and finally got a hold of a manager--who tells me that she will handle it from here--no worries--that she can't do the deferrment until November 20th--but she will approve it then--in the mean time--I should not get anymore calls. Today is November 19th--I am going to call tomorrow--and I have gotten 58 phone calls since I talked to that manager on November 3rd--to my cell phone. The have also called my home--17 times, and my work--not sure how many times exactly there--they don't leave a message. I have talked to a few reps and explained I am working w/a manager--but they don't care--they are rude and ugly to me. I will refinance next year and never use Nuvell again. This is an absolutly horrible company to do business with.
Nuvell has harrassed and harrassed me - I had to pay my payment at the end of the month - the 25th for the first two years of the loan - I paid the same every month it was a few days past the due date. They called me at work - called me a ### - called my family etc. It was horrible - I managed to get ahead one month on the payment - and they still manage to treat me like ###. I've paid 2 weeks early for years now - and I called and asked if I could skip a payment - I was told I had to call back on my due date - so I called back - and they said their new policy is NO! They said I had plenty of time to make the payment (you know that day). They are awful - I told the lady I hate dealing with this ###ing company (cause I was mad). She said could you repeat that - which I did - and she said I was in trouble now - honesty is a crime at Nuvell apparently. I can't believe a Ford company sold me a car and financed to such a horrible company - it's been really awful - I hate the car now - and will never buy another Ford - because of it. And tell everyone do not use Nuvell - you will regret it. There is something not right about this company
They will call you "as much as we want" They are only allowed to call you once a day by law. I have spoke to a "manager" named Cuomo and another who's name I can not think of at the moment. They will use every lie on you they will cancel payments and remake them on days they want. In Florida a verbal contract is law. The will tell you if they do not change it they will come take the car. This is the worst of the worst This person I talked to will start by calling you dawg. Hello I am not your friend so wtf. They are not a good co. if you have to get a car and they are the only way call someone else or get a bike. This company is TROUBLE...
This is for anyone considering an auto loan through Nuvell. My experience with Nuvell has been bad. Nuvell...
Im in the military (USAF) and I financed my 2007 cobalt through Nuvell 4 months ago, I recently received orders to be stationed in Germany and i leave in November. I have a military allotment going with the company and everything. First of all, sometimes when you send payment they dont receive it for whatever reason. Then, when you call to see what happened you are greeted by rude associates who accuses you of never sending it. So i got tired of sending multiple payments at a time and i set up the allotment. Then when i tell them i had orders to germany, they tell me to go ahead and send them the orders and they'll review it. I thought they would look at them and write the letter of approval or whatever (I am in the Military after all and i have no choice on where they send me). Anyway, 2 weeks go by and i call back to check the status and they tell me I was denied the request. I thought it was a mistake so i told her my situation again and she says "I know but you're still denied". that was rude in itself, but when i asked what i was supposed to do with the car she says "I don't know sell it or something". I asked to speak with the manager and i was met with the same response. He told me that i didn't have enough payment history (I've only had the car 4 months now). I'm not trying to "take the company down" though something should be done about their customer service. I simply want to inform everyone that Nuvell is totally unsupportive of the military and our situation. Hopefully someone reads this and decides not to finance with these loan sharks.
When I traded in two vehicles for a 2017 GMC Envoy I did so to try and lower the monthly bills that were...