Jeulia reviews and complaints

I put in my order for a ring on June 15th, and was told that it would take 7-9 working days to make before shipping. I was expecting to receive the ring by the end of June, which was fine as I needed it no later than July 10th. However, July 2nd came and went, and I still hadn't heard anything from Jeulia. I decided to reach out to them and ask where my order was. I received an email back saying that my order would be upgraded to "premium importance" and that it would be shipped soon. Later that day, I received another email saying that my order had been shipped out.

July 9th rolled around and I still hadn't received my order. I decided to call their support line to see what was going on, as it had been an unreasonable amount of time. After looking up my order number, the representative told me that my order had somehow been lost and that it had been reshipped on July 7th. They assured me that I would receive it no later than July 17th. I was upset, as this would be after the date I needed it, and I had placed my order with ample time. I asked how they would make up for losing the package and taking an unreasonable amount of time, and was told that if I didn't like the quality of the order, I could return it. I said that this should be the bare minimum regardless of the experience, and that it wouldn't do any good as I would have to pay for shipping. They then offered to reimburse the shipping cost with a $10 store credit, and said that was all they could do.

I finally received my order on July 16th, a day before the latest day I was supposed to receive it. The only saving grace at the time was that the quality was passable. However, when I looked at the shipping label, I saw that the package had actually been shipped out on July 2nd. This meant that the representative I spoke with had lied about the package being lost, and that they had said that to buy more time.

There are a few things that I take issue with when it comes to Jeulia:
- The tracking order feature is inadequate, as it only tells you when the order has shipped out, not where it specifically is.
- The lack of communication on Jeulia's end when the order was supposedly lost was unprofessional. I should have been contacted when that occurred (even though now I realize it was never lost).
- There's a complete lack of accountability. It took 31 days to receive my order, and while I understand that things don't always run smoothly, this was ridiculous.

Overall, I would not recommend ordering from Jeulia. The lack of communication and accountability, combined with the inadequate tracking order feature, make for a frustrating experience.

I gotta say, I'm pretty disappointed with Jeulia. My husband ordered a ring back in October, and when it arrived, it was too big. No big deal, right? We just wanted to exchange it for a different size. But that's when the trouble started. We shipped the first ring back to them, and then had to email them to find out when the new ring would ship. They told us they were still waiting for the first ring...even though we had a tracking number that showed it had been delivered to them. So I had to call the post office myself to find out what was going on. Turns out they had attempted delivery and left a notice, but Jeulia never bothered to follow up on it. Finally, they shipped the new ring on November 16th.

But it's now December 13th, and I still don't have the ring. I've tried emailing, calling, and messaging them on Facebook, but I haven't gotten any response. The tracking number is useless - it just says the package was accepted in China. And they keep telling me that USPS shipping takes 8-15 working days, but it's been over 20 business days now.

Honestly, at this point, I just want a refund. And I want them to refund that $10 reshipping fee, even though their site says shipping is free.

Update: So Jeulia finally got back to me, but it was after I posted this review. They made it seem like they had responded to me earlier and I just missed it, but that's not true. I even called them and got no help - the guy on the phone just kept repeating the same thing over and over. But when I messaged them on Facebook, they finally admitted that the post office lost my package and they would reship the ring via UPS Express. Only problem is, the ring is out of stock, so now I have to wait another 14 days to get it. Ugh.

So, I recently ordered a ring from Jeulia for my wife as a Christmas gift. It was my first time ordering from them, and unfortunately, it didn't go as smoothly as I had hoped. Out of all the gifts I bought online, this was the only one that didn't make it on time for Christmas. It arrived about a week after the holiday, which was a bit of a letdown.

To make matters worse, when my wife finally received the ring, it didn't fit quite right. We decided to exchange it for a different size, but that's when we found out that Jeulia doesn't do exchanges. Instead, they give you the option of getting your money back or store credit. We opted for store credit, and that's when things got a bit frustrating.

The status tracker on the Jeulia website showed that the ring had been delivered to them, but it stayed that way for a week without any updates. I had to reach out to their customer service team to get things moving. They responded quickly, and my store credit was available the next day. However, the amount of store credit I received was less than what I had paid for the ring originally, even though I had received free shipping on my initial order.

To make matters worse, I had to pay for the shipping of the ring back to them, which was not reimbursed. This meant that I ended up paying more for the ring the second time around than I did when I first ordered it for Christmas. This was frustrating, as most companies would give you credit for the shipping cost once they receive the package.

Despite these issues, my wife really wanted the ring, so I decided to stick with Jeulia. I just want to warn others that if you need to exchange your order for any reason, you may encounter some frustrating issues. I wouldn't say that you shouldn't buy from Jeulia, but just be aware of what you may encounter if you need to exchange your order.

In the end, my wife is happy with the ring, which is what matters most to me. However, I don't think I'll be using Jeulia in the future unless it's absolutely necessary. I hope this review helps others who may be considering ordering from Jeulia.

I'm not too happy with Jeulia right now. I ordered a ring on May 14th and it's now May 20th and I still haven't received it. According to their website, it should have shipped within 2 to 4 business days through DHL. I'm leaving on a trip next week and I still don't have my ring. I tried calling their number, but it just tells me to email them. I'm not sure if their call center is insufficient or if they're in another time zone/country and everyone is sleeping now. Either way, it's frustrating. $155.00 may not be a lot to some, but it is for me and it was a gift from my husband so I could have a nice ring to wear on our trip. :( :( :( The rings on their website look beautiful, but they have a very unusual way of doing business here in the United States. I wish I had seen this forum sooner.

When I searched my order ID, I got a message saying it's processing and that the quality of each product must be inspected manually and packaged one by one before they can be shipped. They also said that processing time differs from product to product and that the estimated processing time for their products is about 3-7 working days. Some popular styles can be shipped out within 24 hours. For engraving or custom size orders, it will take 10 working days. Once the order is shipped out, the shipping notification will be sent to your PayPal email address automatically, notifying you of the carrier they've used to ship your order and the corresponding tracking number.

They didn't tell me that my time of delivery would vary because of the ring I chose, just that I got free expedited service when I gave them my PayPal information! :(( I would have paid extra to have it shipped on time if they were honest about the delay. That's what's making me so mad, and then I can't speak to anyone.

By now, it should be on its way... that's all I'm saying. I sent an email, and I will change this review if they get my ring to me before my trip... if not, I want my money back because the ring will do me no good afterwards. :(

I recently purchased a ring from Jeulia and unfortunately, it was not what I expected. The ring was much larger and gaudier than it appeared online, and it sat very high off my finger which made me worry about it getting caught on things. Additionally, the ring ran small for a size 7. However, I was relieved to know that they had a 30-day return policy, so I decided to return the ring.

When I emailed them about the return, I received a defensive response which was a bit off-putting. They requested that I send them images of the ring with the tag still on, which I found to be odd but I complied and sent them three images. To my surprise, I received a bounce back email instantly. I tried two more times with the same result. I decided to call their customer service number, but I had a hard time understanding the representative. She suggested that I resize the image and email it again, which I did, but still received bounce back emails.

At this point, I was beyond frustrated and the representative was not helpful at all. She finally suggested that I use their "chat" service on their website. I did so and requested a return for a refund. The representative sent me the return address instantly, which made me wonder why the lady on the phone couldn't do the same. I wrote the address down and drove to UPS to return the ring, which cost me $16.

After returning the ring, I "chatted" them the tracking number. A few days later, I checked the status of my refund and was told that they had just issued it and I would receive it in about five days. However, when I received an email from PayPal, I noticed that I only received a partial refund which was about $10 shy of a full refund. I paid $26 for an ugly ring that I returned, and I could have bought a better ring on Amazon for the same price.

Overall, I was extremely disappointed with my experience with Jeulia. Their customer service was not helpful, and I felt like I was jumping through hoops just to return the ring. I would not recommend purchasing from this site and wish I had read reviews before making my purchase. If you're looking for a sterling silver ring, I suggest checking out Amazon instead.

I wrote a review about Jeulia on 2/16/17 titled "SKEPTICAL" (scroll down to find my review). I placed an order on February 5 and paid $20 for 1-4 day shipping. After placing my order, I found this website (Sitejabber) and after reading the many reviews of customers' experiences with Jeulia, I became quite skeptical and feared I had been yet another Jeulia victim of a rip-off. I am now writing another review to update readers on my particular situation with Jeulia. I am pleased to report that the ring I ordered was delivered today (Thursday, February 22). It took my item 11 working days to arrive. So, was it worth it to pay the extra $20? I don't know -- maybe it was and maybe it wasn't. The item did originate out of China and maybe if I hadn't paid the extra $20, it would have taken longer than the 11 working days to arrive. I can't say for certain.

What I do know for certain is the item did not arrive within the 1-4 days as Jeulia's website lead me to believe; however, the item DID arrive. As to the quality of the ring, it appears to be fairly durable. The metal is not terribly thin, so I hope it holds up to the rugged wear it will endure from me. It is two-tone in color -- rose gold and silver. The rose gold does not show up as much as I would have liked. A person will have to look at the ring very closely to see that it is indeed two-tone. I cannot comment at this point on tarnishing or the durability of either the rose gold or silver plating. The size of the ring is a 7 and for me, it fits true to size.

I'm going to rate service at a 1 as the only communication I received from Jeulia was a response to me 2/16/17 review here on SiteJabber. Value I'm rating at a 2. I paid $95 for the ring. The value rating may increase after I've worn the ring awhile and see how it holds up for durability and tarnishing. I'm going to rate shipping at a 4, and I'm going to say 11 working days is probably not too bad when coming from China via regular mail delivery speed. However, to pay an extra $20 for 11 days shipping is not so good. The packaging in which my items arrives is a huge boost to the shipping rating.

I don't plan on returning the item so not rating in that department. I give the quality rating a 3. This rating could increase in time when I see how the ring holds up to wear and tear. I would like to end my review with a positive remark concerning Jeulia. The packaging in which the ring arrived is remarkable! Definitely a two thumbs up on that aspect!

I recently purchased the Mermaid Rainbow Ring from Jeulia and was excited to receive a FREE heartbeat necklace, a box, and a gift bag/care instructions. I wanted to add an engraving to my ring that said "My Kids, My " and also purchase another discounted necklace for $16.63 and pay for expedited shipping. However, during checkout, I noticed that my engraving was missing the heart symbol. I called customer service, but unfortunately, the representative was unhelpful and not knowledgeable. I was disappointed because this was a birthday/Mother's Day gift from my kids, and I wanted it to be perfect.

I decided to proceed with the checkout without the engraving, but I encountered another issue. I selected visa/MasterCard, etc., but I was rerouted to pay using PayPal four times. I called customer service again, and this time, I spoke with Rep Leslie, who was the worst representative I have ever had the displeasure of speaking to. She even stopped talking for 15-20 minutes to force me to hang up, which is against their policy. Obviously, she couldn't help me, and I was left frustrated.

I contacted Jeulia through email and wrote a post about my experience on Facebook, which a representative saw and asked me to Facebook message them. Throughout the 50 or so messages through various sources, I was promised two things by Rep Loren, the only decent and kind rep at Jeulia:

1. I would be sent the necklace I wanted at checkout FOR FREE, even though it was only $16.63 discounted because of my high-priced purchase.
2. My ring would be engraved for FREE and mailed back to me. Engraving usually costs $20.

All these "promises" were in writing and made by Loren and reps who never gave their name. However, they consistently dodged fulfilling these promises, and I got fed up and decided to return the product. Unfortunately, because the size tag on the ring was loose and fell off, they will not refund my purchase. I believe they made this policy because no one keeps a size sticker on a ring, and it feels like a subtle scam.

As for the quality of the product, the photos on the website are 50% nicer than the actual product. I was disappointed, to be honest. I could have spent the same amount of money and gone to a professional jeweler who does custom work and uses real diamonds and better materials. I would not recommend buying from this company.

I recently purchased a ring from Jeulia.com and was disappointed with my experience. Firstly, I had to pay $28.58 CAN for Import Duty and Tax from their courier, which was unexpected. When I received the ring, it was not what I expected it to be. According to their return policy, the ring tag must be on the ring for a return to happen, or I could only get an exchange and again pay another Import and Duty tax. This came from China somewhere, not the USA. However, the tag they speak of was never on the ring I received. Instead, it was shoved in the front part of the box by the opening. This is how they get away with not refunding people their money and giving exchanges instead.

I sent an email on December 19, 2016, asking for a refund and how to return my order. However, I received a reply from them on December 20, 2016, asking why I wanted to return the ring and what the problem was. I replied back stating that the ring was beautiful but it was not for me and how do I go about sending it back that same day. Unfortunately, I did not receive a reply until December 29th. In between the 20th and today's date, I sent out two other emails with no response.

After posting my review on sitejabber, I finally received an email from Jeulia.com with the return instructions. However, I was surprised to see that I had to return the item to a different address than that of their corporate head office. Additionally, the website states "Easy returns, Free Shipping," and so on at the bottom of the page, but I had to pay for shipping and gift packaging fees.

Overall, I was disappointed with my experience with Jeulia.com. The return policy was not clear, and I had to pay unexpected fees. Additionally, the communication was poor, and I had to wait a long time to receive a response. I hope they can improve their customer service and return policy in the future.

So, I decided to give Jeulia a try and ordered a ring on December 26th. They sent it on December 28th and it finally arrived on February 13th. Let me tell you, I am not happy with the service I received. I will never, ever order from them again. The numbers they provide on their website are all wrong. I've been trying to call them for the past month and every number I see on their site is wrong. I get a message in Spanish that the number is disconnected. What's the excuse for that? On top of that, I emailed them three times and still haven't received a response. They took off their live chat feature too, so what's that all about? As a businesswoman, I know that this is not how you do business. With all these problems, I'm thinking I just got scammed. They took not only my money but also my credit card number. I have no idea where my number goes and what if someone takes my number and charges? This is absolutely not acceptable!

To make matters worse, I ordered my ring almost two months ago and it took forever to arrive. If it doesn't fit, then I have to send it back and it will take another 10 years because it will take 3 months to get back to their country and then another 3 months to get back to me. A whole year passes by for the whole exchange. This is crazy! I see reviews on some sites of customers complaining and some on the same boat as me. Then they respond to them saying give us a call directly and they put a number. Guess what? It's disconnected! They give some hope to some people and then it's false advertisement! This better get to whoever made this website because it's not reliable! If you have no problem not being able to get in touch with these people and don't mind waiting months and months and months, then order from them. But other than that, terrible service! I will never recommend this site to anyone!

The funny part is I've ordered from Wish and I get my stuff faster! Oh, and yesterday was Valentine's Day and guess what? They had their live chat working. I wonder why? Oh, I know why. They just want people's money. It's whenever it's convenient for them. So, to the end of my story, I did get the ring and it is a little tight. Go figure. So, I definitely will not be sending it back. By the time it supposedly gets to them, it will be 2018 and then 2019 to get it back to me. I'll have to go to a jeweler to get it a little looser. Watch some agent who ever will respond back saying "sorry for the inconvenience if you have any questions we are here 24/7" and then give a number probably. Everyone, don't call it because it won't work!

Jeulia is a website that sells beautiful jewelry. I had a bit of a problem with my order, but the customer service representative, Crystal, was very helpful. I had been trying to get information about my order for a few days, but I kept getting conflicting information. Crystal explained that my order had not yet shipped because the factory needed more time to make it. I was frustrated because I had been told earlier that it was shipping out and would arrive within 1-4 days. I was planning to propose to my girlfriend on Valentine's Day, but now it seemed like that might not happen. I was so upset that I threatened to sue Jeulia for fraud. Crystal apologized and explained that the processing time for their products is usually 3-7 working days. She offered to refund me $10, but I was not satisfied with that. I wanted my full amount back. Crystal canceled my order and issued a full refund of $129.61. She explained that it would take 2-5 days for the money to come back to my account. I was still angry, but I appreciated her help. I printed out all of our chat sessions for my records. I hope that I will receive my money back soon.