The Good. the Bad and The Ugly!
It is true that most of what you read on these reviews are true about Dating Site Builder. Lets start with the good news... The platform on the hosted solution, when it is working works great! Easy to use, easy to modify, and with the proper work done to it and it's built in bloging, it can be very search engine friendly.
But now the bad and the ugly... As stated over and over, technical support sucks for this company, when you do leave them aproblem on their automated complaint board, the answers that you eventully get back are like they are coming from a 8 year old. I have had many technical problems with my site when first setting it up, and it takes a TON of patience to work with them back and forth to solve the issues, some times taking weeks to have them resolve - EXTREAMLY fustrating! The good news for me, is that they did solve them.
The second issue is down time... Your going to have a lot of it. I would imagine that because the hosted solution hosts dating sites of an adult nature, that traffic can be heavy on the servers and that they probably experiance denial of service attacks. When your site is down there is nothing you can do but wait and hope that this is not the time it is going to go down for ever.
Stay away from the shopping cart they offer, it is extreamly limited and poorly functioning. If you use this site, and need a shopping cart, I recomend getting an independent cart provider. I foumd one that has excelent 24 hour, real human customer service and for $10 a month (The same amount datingsite builder charges for their cart hosting). I intergrated that cart into my web site.
Lastly, I have seen no effort to upgrade their produt. Like any company you have to stay ahead of the curb as new ideas and technilogical advances happen, you hope that they would be intergrated into the product, I have seen no evidence of this, ever.
To sum it up... The hosted plan would be a great product and service if the company was run by some one who cares. It is a shame, If they could sell the platform to the right individule, or hire some one who gives a crap, they could make this product so good that, they would increase their income more then enough to cover the person or persons that they need to update scripts, run a proper customer service department, and keep the site's uptime at 99.9%.
Wish I would have seen this forum before building an entire social site on this platform... As I write this today, my site is down again... urgggg!!!
(Note: I have had fairly good response with their billing provider when I have needed to cancel or ask a billing question (2 check out), this payment gateway provider seems legit, but becareful with datingsite builder... Sadly, I recomend looking for an other solution. (I hope one day they sell it to some one who cares, that some one could make a mint! - Decent product - Lousy implamintation) -
Dating Site Builders are a scam, I have been trying to Cancel my Account with them since October and after many Emails and voicemails left they still didn't cancel it but kept withdrawing money for 3 months after.
They never return your voicemails as I have left several messages, I emailed every Email Account of them and never responded, but when I finally said I am going to see a lawyer after ignoring my request to cancel my account I finally got a respond. But no refund because its pass 30 days non the less that I've been leaving voicemails and emails with no reply from them 3 months with no response from this dating site builders.
Many emails and voicemails to cancel they just kept withdrawing money from my bank Account so be very very carefull as they never pick up their phone and hide behind their Emails with a lack of customer care.
I finally talked to someone after 3 months trying to get a hold of someone I finally do and still won't get refunded even after the whole 30 days crap, they just withdrawn money out of my account on the 4th of December and not even refunding that.
This company will withdraw money from your account with no permission and will ignore your request to cancel your account ...BIG SCAM...STEALING MONEY...
Awful site, keep your hard earned cash, and run for the hills. 2checkout will NOT help you with any refund's. Since I made a payment thru paypal, which linked in to the 2checkout shopping cart, I was able to recoupe $29.95, of the $39.95 I paid to use the service after 30 minutes. I got scammed out of $10.00 they call a setup fee, which you have to set up yourself. Service is filed with a lot of hidden fee's which will make it hard to start a dating service if your'e on a tight budget. You also have to pay an additional fee to have a shopping cart, or any other feature's you may want to use, for your site. You could end up spending $70.00 or more per month just to use this service.
DO NOT PURCHASE ANYTHING FROM THIS SITE! I did not get the software that was advertised on their site. I called 2CO, their payment provider, for a refund and they will not give my refund and said to call datingsitebuilder.com. Hello, how can you call the company if the 800# does not work. And watch out for the foreign fees that you will incur on your credit card. This means that they are not even in the USA as they say in their website. Datingsitebuilder.com is clearly a SCAM on all directions. Check our reviews and decide for yourself.
I had purchased a script from the site Feb 27th. Nothing worked, not even the domain. I canceled within 24 hours. They were very quick to take my money from my visa, but seem to have a serious problem refunding my money. I canceled well within the 30 days so why can they not simply refund my money within the same 30 day time period. I had such high hopes when I had purchased from them. My hopes were dashed by a crappy script, etc and no matter how many emails I send them they do not acknowledge me. I feel so ripped off.
Stay Away!!! Their script is garbage!!! Their customer service is garbage!!! They supply no phone number except for sales; go figure. If your looking for a refund forget it. Once...
I can't begin to tell you how angry I am with this bunch of scam artists. I have - had - a great dating website using SocialGo until they decided my site was "adult" and I had to find an alternative. Datingsitebuilder looked perfect. They even had a friendly Live Help operator who was able to answer all my queries and assure me that their technical support was "second to none". The software itself looks - and in fact is, great. Or it would be if it worked. The trouble is, most of the time it doesn't. So you have to submit a ticket requesting technical support. Which is non-existent. Sometimes, if you are lucky, you get a reply within a couple of weeks. But more often than not the reply will be an incomprehensible one-line response from somebody who clearly didn't understand your question, can't help you, and doesn't speak English anyway. You can wait MONTHS for them to deal with even the most basic issues. Oh, and the Live Support disappeared a few days after I'd signed up with them.
I rebuilt my entire website around the Datingsitebuilder software, and now my members are deserting it in droves, because of all the technical problems that never get fixed. In just a few months I've gone from earning $5k/mth in membership fees, to LOSING money every month.
The only thing they are efficient at is charging your credit card. Even if they sell you a piece of software that doesn't work, and you tell them you don't want it, and want to cancel the account, they will still continue to rebill you monthly for it. In fact they don't seem to have any billing department as such. Billing queries have to be posted on their support message board.
WARNING: This is not a company, this site is ran by 1 person who steals other company web scripts and hosts them illegally and or sells the copyrighted web script files to people as their own work. Today we here at Camscripts.com contacted several people in regards to this, we have filed a complaint with the Att General in our area and we are also required to go to our local FBI building to file against this person for violating copyright laws. We have one of the many stolen web scripts they sell in our hands and it is ours, we own the copyright and they do not. They were even stupid enough to copy the text from our website and paste it directly onto their front page, this is the main thing that screwed them. So according to our local FBI this should all be over soon. They would of course be made to pay restitution so if you didn't get your money back from this company you should keep up to date with this thread or us at camscripts.com because we do intend to file criminal charges as well as seek restitution from this person as well as any littler helpers they may have. So in short, you are getting ready to have one hell of a run in with the court system. I see no reason at this point to tell anybody to stay away from this company, I think at this point it is more than clear that this is not a company but rather a common thief. We are just hoping they were stupid enough to copyright our already copyrighted script as that would tack more prison time on in a big way, I have to say it is a good feeling to finally catch this jerkoff.