AutohausAZ reviews and complaints

I put in my Mercedes model and year, and the parts I seek, recognize and trust as OEM are listed, available, ordered.
It doesn't get better than that for me.
Thank you AutohauzAZ.
Perry.

Fast delivery and good price for an OEM item. Best of all, the part was packaged securely in recyclable wrapping paper - no plastics, peanuts or air pillows. Definitely my go-to parts outlet from now on.

Ive ordered from them 3 times already in the past month and each time was smooth and easy parts came fast only one order was delayed but was UPS fault only by a day! All parts are exactly as shown on website all oem as i had ordered and their prices are affordable youll pay double or triple at other oem stores what you pay at Autohausaz.com

I haven't ordered anything from these guys in about a year or so, but every time I did I never had an issue. I like reassurance that my order was received, that its being shipped and the link to track the shipment. These guys delivered on all of it. Order with confidence, if you like their price, you will get exactly what you ordered exactly when they say you will (barring the fed ex or UPS truck crashing on the way to your house).

Bad experience. Ordered parts ***. Shipping label created on ***. They say it left their warehouse, that UPS forgot to scan package. For three days? I don't believe so. It is now ***, package still doesn't show up on UPS or USPS. Paul wrote the name down wrong. I am told the visa card would have displayed correct spelling. He blamed me for choosing surface mail. Really. They are in Tempe, I am in Southern Utah. Should've been here by now. Should've showed up on tracking.

I rebuild/restore at least six import cars per year, typically from ground zero up, and consistently use AutohausAZ for parts and pricing. No problems with shipping or customer service in the past, and have contacted them often for part clarification and description/fit. I highly recommend AutohausAZ as a parts supplier. Seems they have several items on backorder from time to time, but I think that applies to all part warehouses. Not sure what problems others are having with negative reviews, but that just hasn't been my experience... and I order a lot of parts.

What ever happened to "Trurh in Advertising"?

I wish I had taken the time to look at this review page before placing my order...

Here's MY Story from a 1st time and LAST time customer;

- I sent two e-mails in mid November asking about the possibility of any "Black Friday" or "Cyber Monday" specials. As I had a large list of parts to buy. NO REPLY to both of my e-mails to "customer service".

- I went ahead and placed my order online. My parts were advertised as "In Stock" and "Shipped the next day". UNTRUE!
- It took them 3 days to notify me via e-mail, that the parts were being shipped from 2 different locations. So they DID NOT HAVE THEM "IN STOCK" and THEY DID NOT "SHIP THE NEXT DAY."
- Please note that I PAID FOR SHIPPING with a agreed / promised delivery date. This didn't happen.
Half my order arrived 2 days late. But wait, it gets better! The other half of my order, also shipped later then advertised and would have been a week late anyway. Has been stuck in transit for amost a week now. It now has a "No delivery date available".
- So I called "customer service". Its a JOKE!. All I was offered was a laim "sorry" and "If your unhappy with your order. You can send it back". Are you kidding me? How can you send something back. When its stuck in transit? Sure glad I'm not a auto repair shop trying to make a living.

So in closing;
PLEASE DON'T MAKE THE SAME MISTAKE I DID... TAKE YOUR BUSINESS and HARD EARNED MONEY ELSEWHERE...

In short: They care more about play detective "pikachu" on "fraud" protection of their own company than shipping your item that you paid for. Also dont trust their online store item availability status.

In full story: Ordered coils for my M3 online without any issues. Paid for expedited shipping. Get an email next hour saying my credit card has "insufficient funds". After dialing their "customer service" number all of the voice recordings say that I should EMAIL or leave a VM while waiting for next customer service rep for 13 minutes. Person on the phone tells me that my order is in fraud state since my shipping address is registered to someone else and so is my cell phone number which I had for past 10 years. But they will work on it. Never heard back

Called again same day, another 16 minutes on the wait line, new rep tells me now they are having issues with my Credit Card and asks me to provide a phone number on the back of the card. Huh? And tells me he will call me back ASAP. Called my CC and asked them about the transaction and they said it got accepted same day I paid. Never heard back from these Clowns at AutoHausAZ until next day where I got email that they are "out of stock" so my order is canceled! So 2 days and lots of headache and they did not have any in stock. After email I went online and their website for that part says they still have in stock.

Word to AutoHausAZ:
If you are going to play detective "pikachu", please make sure you have proper, up to date records and have your lazy reps call back to customer to clarify any suspicion of fraud ASAP and not limbo order.

Ordered a part for my bmw on Saturday (3/5) and paid for expedited shipping so it would get to me the next week by Thursday. Per the website it says that some orders will take 1 business day to process. I waited until Tuesday evening to reach out to their customer service representative and “Timothy” informed me that the item is still processing and will ship out the next day (Wednesday) and I should receive the order as expected (by Thursday). Wednesday comes along and I reached out again for shipping info and they informed me that the order is still “processing” so I asked to speak with a manager and no one could tell me why my order that was placed over the weekend is still processing three days into the week. Thursday morning comes around and I reached out again and another representative told me that the order is still processing and I should have it Friday. I reached out that evening and I still had no shipping information or anything so I asked again to speak with a manager and all of a sudden “ Mike Gallo” responded back saying that their warehouse does not have the product anymore and it’s no longer in stock. When I placed the order the item was in stock and available to ship. Very bad place to do business with and I will be reporting to the Business Bureau about the false/misleading products placed on their website to scam/con customers.