... its me ! and you won't be able to tell who, because you do what you do to so many people. All I wanted was a duplicate receipt for software that you had sold me, and I couldn't use now. I had spent twenty minutes of your time and twenty 45 minutes of Michaels time almost buying a 1100$ computer system from ATIC. I found better, more current gear down the street, with store warranties and return/support policies for less so I had gone there. Upon finding these I was surprised that you'd peddled me what you did actually, but none the less I returned to your store to buy something as a thank you for your time. I regret buying 100$ worth of MS OS from you. To start, the last second You deftly slip in the caveat - the purchase was totally not refundable even if unopened. (Well, its a favour so I had gone forward). I had warned I might not be able to use it, but upon my call in request for a replace receipt, you told me there was no record of me, no way you could ethically print "Duplicate" on another receipt, that I must have paid cash since you could not find anything. Upon coming in to try such a reasonable thing in person, you and Michael had forgot who I am after over an hour of dialogue and purchase with me ! As IF a dup receipt could affect you Ever ! As If your worried about the ethics of tax. YOU DON"T KEEP RECORDS OF SALES WHEN CUSTOMERS PAY CASH DO YOU? Also You didn't know after all your years of experience that MSoft kindly accepts return by mail?...that I could get some customer service and my 100$ back? Well Evon ...I did find my receipt eventually (a lot more time since I was po'd)...and it was a Debit Card payment receipt ! And you did have a record, but you said you searched for by me name, tele # and date. Hmmm. Seems small KiloByte's my complaint ? Any future customers should know you would apply your BS attitude to larger orders by friendly people too, that my friends have complained that you have become a substandard choice for mainstay computer gear ... because of you Evon, I'm telling my other friends and the web.
I bought a hard drive from ATIC. The invoice states "ATIC warrants the products free from physical/hardware defects, but does not warrant a product will be suitable for a particular use." but beware ... this promise is subject to conditions they can make up on the spot!
The hard drive didn't work out of the box, so I went back to the store. They would not exchange or return it, on the grounds that they couldn't verify the defect because they didn't have the necessary hardware (a computer with a Firewire port). I think this is abuse of a written agreement, and it seemed like they would rather come up with excuses than stand behind their business. Their loss. I wish I knew this sooner and I would never have stepped through the door in the first place.
Basically, consider all sales to be final, because once they have your money, you are on your own! Take it from me, spend the extra $10 and buy your electronics from a reputable dealer with decent customer service, who will not hassle you should you encounter and problems. ATIC computers is only interested in your wallet, not your satisfaction.
I ordered A PC that was supposed to accommodate up to 12 Monitor Displays
I had talked over the phone with Ken Gallant (sales rep at ATIC) in regards to building a PC that would allow me to use up to 12 displays. I said that at present, I will purchase the system with only 1 video card that will allow 4 displays, but that I want the system to be set up so that I can add the additional videocards to support the aforementioned multiple displays. Ken said that was no problem and put together a system with 1 PNY Quadro NVS 420 video card and said that all I had to do in the future for more displays is to buy the 2nd card identical to the first, and the 3rd card the same but with a PCI slot. I picked up the System and at the same time I ordered an additional PNY Quadro NVS 420 card. Yesterday I went to pick up the extra card, and made sure to ask Ken himself if all I had to do was to install the card and everything would work right away. He said, yes, all you have to do is install the card and everything will work fine. After installing the second card and the appropriate drivers, I came across the issue that the second card was not working. (In the device manager, it would have a code12). I tried basic troubleshooting and internet research to fix the problem but nothing seemed to work. At this point I called ATIC and talked with Ken. I told him the issue, and he just bluntly told me to call PNY to solve the problem. I argued that this is a problem that should be fixed by ATIC because it was the stores, more specifically Ken's, responsibility to make sure that the system I purchased was working to the specifications that I requested. Ken responded very rudely and said its not his problem and that I need to call PNY and then HUNG UP ON ME. I couldn't believe how rude and unprofessional his behaviour was, I called back and spoke to him again asking him not to hang up but to resolve the issue. I told him that I specifically said this system was to work with multiple video cards to allow up to 12 displays and that he said it would work but it clearly doesn't. Therefore he should fix the problem and not send me to the video cards manufacturer. His response was even more rude than before. He told me that I can bring in the system but it wont be checked out until tomorrow and that I will be charged $60 an hour for it to be fixed. I again argued that I shouldn't have to pay repair costs for a system that I JUST purchased that did not work as was agreed upon. I paid for a system to work with 12 monitors, I received one that didn't. He almost yelling said "CALL PNY, IM NOT GOING TO HELP YOU" and again hung up the phone.
I called PNY, after hours of waiting before I could actually reach technical assistance, the conclusion was reached that this was not an issue with the Video cards but with the system it self. Thus, Ken's rude insistence that I call PNY resulted in nothing but wasted time, the only thing that came out of it was that I knew that it wasn't a PNY issue, but an issue with the system that ATIC put together and therefore should of been trying to fix in the first place. After hours of trial an error I finally solved the problem myself by updating the bios.
ATIC's response was to completely ignore a customer who has made MULTIPLE purchases from your store. Ken Gallant was the most disrespectful and rude employee I have ever had to deal with, hanging up on me twice and telling me its not his problem. When I pay over $1800 for a system, I expect that it will work as was agreed upon.
I will never make any purchases from ATIC again, and recommend that you either prevent Ken Gallant from dealing with any customers in the future, or fire him completely. His behaviour is completely inappropriate, especially when it was his responsibility to ensure that the system was working properly before handing it over to me.
On April 22, 2009 I made several attempts to purchase online about $2, 000 of computer parts from this company. The system kept telling me that it could not process my order. I contacted ATIC and they said that they could not help me. I told them I would make another attempt and if not successful I would go elsewhere. I tried to process my credit card again and it give me the same failure message. So I took my business elsewhere and placed my order with no problems.
On May 8th, I receive an email from ATIC telling me they just shipped my order. I never received any notification of the order being processed either by email or by web site or by telephone. Just this one notice two weeks later. I told them I am not paying for something I didn't order...not even the return shipping charges. Their response was at the very best the would do a partial refund. Why would I want a partial refund on something I never ordered. Furthermore I asked them to provide me with a receipt and shipping information to which they have not provided to date.
Their response is to claim I need professional psychiatric help, that I am trying to defraud their company, that I am not to do business with their company again, that I am to sell the products at a small loss on ebay and that they will be contacting the police if I email them again asking for my money back. I'm not kidding!!! This is their customer sevice...but not surprising behaviour from a company that processed my credit card without my knowledge and refusing to take responsibility.