READER'S DIGEST PAYMENT PROCESSING CENTERSending products and bills never ordered

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These people keep sending boxes marked free gift. When you open the box there is some cheap toy or something and a reader's digest condensed book. Then a few weeks later you get a bill from them. My husband says, I already paid for my subscription to Reader's Digest, so we look for a number to call. No number given, so we go to rd.com and there is no information on how to contact anyone. I have written them a nastygram, but have gotten no response. Meanwhile I get a letter saying our bill is past due and they have been so nice not to make us pay in advance, so we need to pay up. Still no way to contact except address above to which I sent my letter. I think everyone who has had this happen needs to get together for a class action lawsuit.

Responses

  • Pa
    Patsy Miller Eggleston Jan 12, 2020

    I am not sending a complaint. What I would like is to find out how much I may owe Reader's Digest...and then renew my subscription for another year.
    Thank you,
    Patsy Miller Eggleston
    Acct. # [protected]

    0 Votes
  • Jo
    Joyce Mckevitt Jul 16, 2018

    I never received a bill for my last condensed book and don't know where to send my Readers Digest paymen.

    0 Votes
  • Ma
    Mary Burnside Oct 21, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am also having problems with "Select Editions". They sent me a "free" book. I wrote to them and told them to CANCEL, I didn't want the book. Then I got a second book with a bill for $30.85. I called customer service and they said to return the book unopened and they would credit me $30.85. I returned the book the very day after I got it. Now I get a bill saying I not only owe the original $30.85, but future mailing of a book has already went out so I'll be responsible for ANOTHER $30.85. I'm afraid it will hurt my credit. I've never had anything bad on my credit. I've been a subscriber to Reader's Digest for years and I doubt I'll continue subscribing if they keep up this practice. I would defintely join in a class action against them.

    0 Votes
  • We
    Weirken61 Feb 08, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I received a bill and book (The lost city of Z) with a pen and pencil set that I do not remember ordering.
    Account # [protected]
    Please advise on return policy. If this was ordered on line please give dates of order.

    Ken Weir
    2513 Stanford Ave
    Alamogordo, NM 88310
    [protected]

    1 Votes
  • Ge
    george rivera Feb 04, 2013

    i:m trying to cancel this account but no body seem to care of what i: saying,

    0 Votes
  • Ge
    Gene Abel Sr. Dec 27, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have been receiving a book called "Mind Stretchers." I do not want to continue receiving it. I wrote and asked that the "subscription" be cancelled. It is still being sent. I will return the Mind Stretchers book I received today for credit. Please do not send any more.

    Gene Abel Sr.
    P. O. Box 292
    Monitor, WA 98835

    Account No. [protected]

    0 Votes
  • Je
    Jehsey Dec 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I received also the book that i did'nt order, what will i do for this to cancel it?

    0 Votes
  • Kr
    KrystalRD Nov 01, 2012

    Hello Rosie. I work for Reader’s Digest in Customer Care and I just came across your post.

    I am sorry to learn that you are being billed for books that you have returned. Unfortunately, I was unable to locate an account using the information provided. I am including our contact information below.

    [protected]
    [email protected]

    If you call or email us directly, one of our agents will be most happy to make the necessary adjustment to our records.

    Krystal

    0 Votes
  • Ro
    Rosie Moore Oct 29, 2012

    These book's have been sent back at least two weeks after I recieved them so I don't owe you anything. I ask you to stop sending me books a year ago. I do hope someone will understand that i don't owe you any money and i don't entend to pay for something I sent back to you. Thank you in advance. Account number:[protected]

    0 Votes
  • Kr
    KrystalRD Sep 19, 2012

    Hello. I work for Reader’s Digest in Customer Care and I just came across your posts.

    Let us assure you it is not our practice to knowingly place any order without specific authorization. We have located the accounts for the most recent posts. We have also made the necessary adjustments for these accounts and contacted the customers directly.

    If you have any further questions, please do not hesitate to call us at [protected] or e-mail us directly at [email protected] One of our agents will be most happy to assist you.

    Krystal

    0 Votes
  • Le
    Len Gilman Sep 17, 2012

    I want no further not ordered books from Select Editions and refuse to to return Select Editions at my expense. i do not remember entering any sweepstakes, if you can prove I did then cancel my entry.
    I will treat any future mail from RD as trash.

    Len Gilman
    852 Cypress Point Ct
    Cincinnati Ohio 45245
    acct #[protected]

    0 Votes
  • Em
    emilydegroot Sep 07, 2012
    This comment was posted by
    a verified customer
    Verified customer

    This has just recently happened to me, too, here in Minnesota. I received a book, which I did not order and was charged $21.89 for, and a set of complimentary pens from readers digest! I think I will ignore this all together.

    Emily, Minnesota

    0 Votes
  • Mr
    Mrs. Deborah Harris Aug 20, 2012
    This comment was posted by
    a verified customer
    Verified customer

    August 20, 2012

    I have received books that I did not ask for . Opened the package, only to find they were not free after all. Later I get bill after bill wanting payments for the books, I had to spend money to send back. I have sent the books back to you, so stop harassing me about them. This is the only way of contacting you.
    Thank You,
    Mrs. Deborah Harris
    Salisbury, NC 28144

    0 Votes
  • Ba
    Baby McClendon Jul 30, 2012

    As of July 30, 2012, I received a letter of past due for Reader's digest of $30.71 dollars. I did not order any Reader's Digest books. I do not owe any money for books I having received. Please do not send me any books or payment. I do not want any Reader's Digest books. The only thing I have received this month was some type of SuperMarket Shopping Guide I thought was a free book in my mail box and I having open it or read it. If this a book I support to pay for I will return it by the weekend with poster service when I am able to go to the poster office. By the way I do not like reading Reader's Digest books. The only books I have order and paid for in advance are Jet's, Ebony, Men's, Diabetic, Prevention, journal, and Kids Fun books. I have all of my books saved and storage in a book case because I am sick, with no job and do not have time to read books. Please do not send me another payment or any of your books. I will never order book I don't like to read.. There is not a contact number listed on the payment form. I will mail a copy to your company and I will appreciate If your company will handle this matter and thank you for your cooperation. B.R. McClendon

    0 Votes
  • Rj
    R. J. Stanwise Jul 25, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I too feel that there was more than just a "Mistake" in re. to the billings I received for copies of "Mind Stretcbers & Sangria". Neither my wife nor I have any recollection of having ordered them. Moreover, when the books arrived they were in a box marked: "Free Gift". We were therefore surprised and confused when we received a billing and a "Past Due" billing for said books. I finally DISCOVERED your phone number (had to look at your "complaints site" to find it - amidst the many other complaints listed). I takled to a nice lady and she told me that the "order" was somehow attacked to a "sweepsteaks" offer your company had sent. I then (reluctantly) paid for the books AND CANCELLED any further books in the series.

    0 Votes
  • Pa
    Pat Brandt Jul 06, 2012

    My experience is the same as all the above. RD is scamming the public!!! How many complaints does it take to get them stopped?? I also have reported them to Better Business Bureau.

    0 Votes
  • Ba
    Barbara. B. Jun 26, 2012

    thank god I found your web page. As I never would have found the number to the processing center, to tell them to stop shipping me things I never ordered . the pulled this on me twice. Once with books and then this time with a CD. A bill follows a couple days. no phone number to get a hold of anyone.. It is frustrating.. after finding the number on this sight.. I talked to them and was told they would not send me any more Cd's . which I never ordered in the first place..but wanted me to pay for the one I received. I told them I would not an would be sending it back.. at my own expense of course..I have never seen anything like it.. I will never do any business with them again.

    0 Votes
  • Ba
    Barbara. B. Jun 26, 2012

    thank god I found you'r web sight. This is the second time they have sent me things in the mail., and a few days later a bill follows for something I had not ordered. of course no phone number on anything to get in touch with them. After finding the number on this sight was able to tell them where they could put there cd. and bill theat they had sent me. Am sending the cd back and hopefully will not hear from them again !!Thanks for th information Barbara B.

    0 Votes
  • Ni
    Nitamwk Jun 25, 2012

    I received a CD the other day - nothing included with it other than an piece of paper with our address. Today I received a bill stating they wanted $23.29 buy the 4th of July. Never ordered it. This is not the first time something like this has happened.

    0 Votes
  • Cr
    Crimson Pirate Apr 28, 2012
    This comment was posted by
    a verified customer
    Verified customer

    They sent me a 'free' copy of "Mindstretchers" puzzle book with no other relevant information. I thought it was a complimentary gift for something else I may have ordered. Then they sent me a second book with a bill for $25.00 for something called 'Cornflower'. It turns out that that was the color of that issues cover. I thought 'Cornflower' was the color of something else I ordered elsewhere. Now they've sent me a third called "Crimson" with another bill for $19.98 plus 5.99 S & H. I've never ordered or wanted their lousy rag. The book isn't even worth half the shipping and handling much less 25 bucks. "60 Minutes" should take down these sleazy con artists. I'll call the number above and if that doesn't work I'll call someone else, but they're not getting a penny more from me.

    0 Votes
  • Le
    Leslie R Mar 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    These folks are something else. Same thing happened to me in January and I used the 800 number that I found in the comments. Not only was the customer service rep rude, I don't believe she will do anything and I fully expect to receive another bill .
    I, too have complained to all entities that I can find. I hope one of them chooses to investigate.

    0 Votes
  • Pa
    PaulEgg Feb 26, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have been a subscriber for over 10 years - with both the magazine and condensed fiction books. Canceled the latter recently, as too many of them I had read already. Now they send me non-fiction and say I ordered it. Lies. Thank goodness for internet as I was able to find a phone number there - certainly can't find it in their documentation. This is a fraudulent company now and I am thinking I will cease all dealings with them.

    0 Votes
  • Gf
    G.F. Feb 10, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Received a book from Reader's Digest Select Editions in the mail that I never ordered. Received a bill three days later wanting
    $30.35 for this non-order. I Googled Reader's Digest Payment Processing Center for a phone number [protected]) to report and cancel this non-order as there was no phone number given. I directed them to never send me anything again that I don't order or I will sue them. After this, I would be afraid to order anything from them again. They used to be a reputable company to do business with.
    I told the representative that I would send the book back but was told to keep it for my trouble and also to ignore any future billings for this book. I hope this is the end of it!

    G.F.

    0 Votes
  • Ln
    LNurenberg Jan 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I've been trying for hours to find an address to send a payment for a product. Tried signing into rd.com/ rdstores.com and readersdigest.com and readersdigeststores.com and can't access my account even when I put in my account number; then tried name address and no luck finding my account. Made a new account at rdstores.com can't find my account there either as they don't have billing information as I must have another account that can't be accessed in any way, shape or form online. Have tries all the search engines possible under various billing questions and no luck finding where to send a payment. Phone numbers hang up on my as my question isn't in their prompts.

    What a way to run a business?

    0 Votes
  • Am
    amio Jan 19, 2012
    This comment was posted by
    a verified customer
    Verified customer

    RD send my father, dead two years now, a book which my mother returned. She has been receiving past-due notices since then. There was a number on at least one of them. I called and eventually talked to a real person who kindly helped me straighten things out. That number is [protected]. You may have to try several times to get through. Good luck!

    0 Votes
  • La
    Laurence Brandt Jan 14, 2012

    Reader's Digest also sent me what appeared to be a promotional package containing a cheap toy and what appeared to be a book of excerpts of possible books to order from them. Even stated there was no charge all was free. I didn't care to read book excerpts of stories, so I trashed it. About a month later I also received a bill for said shipment. I have never even had any dealings of any kind with Reader's Digest. Haven't been able to find a phone # to contact these people either. so will enclose a note with their billing saying I don't intend to pay for merchandise not ordered. I probably will get a dun for the bill, but I don't know what else to do either. It seems these people know what they are doing and do not want to be contacted.

    Laurence Brandt
    Kansas City, Mo.

    0 Votes
  • Sp
    Specialized Diagnostics Inc Dec 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have been receiving complimentary issues of Readers Digest for several months (Clinic waiting room copy). Recently, two books and a free gift have also came through the mail. None of these items or subscription were ordered. Readers Digest has now sent a "past due bill". I WILL NOT PAY for MAIL DUMPING - evidently what Readers Digest has been doing for several years. A lot of people would automatically pay thinking that they forgot about ordering. Readers Digest probably makes $millions$ doing this yearly. I'm now throwing everything in the trash when it comes through the door. NO MORE FREE TABLE SPACE IN MY WAITING ROOM FOR READERS DIGEST. SDInc, jtq

    0 Votes
  • Ma
    Maria Estrada Nov 19, 2011

    I have exactly the same problems posted in previous complains.Thank you for posting the customer service numbers, hopefully I will be able to resolve my problem.Just let me share something that happened years ago and i still remember with sadness.I worked as a nurse at a veterans nursing home.One of the residents was buying a lot of books and music, etc. to participate in the sweepstakes.One morning he made the night shift get him ready very early because he was sure he had won and was expecting some one to get there to get the prizes and take some photos.No one was able to made him understand he did not win, he kept saying"you will see, they are coming".At 12mn he finally allow the staff to get him back to bed and for a week was so depressed that refused to eat or be out of bed to his wheelchair.

    0 Votes
  • Gl
    Glorioussnookie Oct 13, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This just happened to my 74 year old Mother who doesn't even have a computer, she did receive a Select Editions Book last week from RD, She wrote on the outside of the box "REFUSED - return to sender and this week receives a past due bill! I also will join in on any class action suit! naturally she is not sending them one red cent as she told me!

    0 Votes
  • Je
    jennmelt Oct 10, 2011

    The same thing happen to me they sent me two special editions books I didn't order, now I am getting over due notices also . I can't log in to their site on the internet either. I'm sick of people sending out stuff and then expect us to pay for it.

    0 Votes
  • Ma
    Marianne Gordon Sep 03, 2011

    I just received a bill for $31.00 for a book I never ordered. I did receive the book in a box with "contents free" on the outside of the package. I can send it back if you want. I am 81 years old and blind in one eye. I never read! And if I could, I certainly wouldn't order a book that cost $31.00. Marianne Gordon

    0 Votes
  • Su
    Susan ridgeway Aug 21, 2011

    I also recieved the condenced book that I never ordered and then about 4 weeks later I to recieved a bill. I call customer service and they were no help. I am done with readers digest!!!

    0 Votes
  • Je
    Jesse D Powers Aug 20, 2011

    I must of opened Pandora's Box by starting some magazine subscriptions through Publisher's Clearing House back in January 2011. Since then I have been plagued with several unauthorized book mailings. I thought I had owed another balance and paid $31.00 on July 10, 2011, but the story goes on my friends. Now the packages keep coming for book payments and they always send these cheap "China Type" gifts that I couldn't get 2 cents for had I thrown a garage sale...wait for it...their still coming! finally after months of harassment I find this phone number [protected], I called and discussed this situation with a guy named Ryan, who seemed understanding and said he would cancel my subscription only if I sent them another $31.00. After a few loud and short words I think he may have finally got it and said I could keep everything. Isn't life great and full of challenges :) Hooray I win (I think?)...wait till next month before I start to celebrate...I guess I'll have a Reader's Digest to read until then!

    0 Votes
  • Ca
    Carolyn Watanabe Aug 19, 2011

    I agree with ALL the complaints of everyone listed on these pages! I too DID NOT ORDER the FREE cheap toy (junk) and book I received from RD a few weeks ago, and also did not receive a bill that was supposed to have come with the book and toy. Today I got a bill for $31.65 stating that this is a "past due" account which confused me because I didn't order anything!! I gave the toy to my grandson and threw the book away! I'm under the impression that anything you did not order and it comes saying "FREE" is yours to keep and do what you want with it. (Still, no bill)!! Then there is NO Customer No. to call to clear this up. These people need to be stopped from sending these unwanted, unordered items and then expect us to pay for them!! I too am NOT willing to return the items at my expense!! READERS DIGEST, PLEASE DO NOT SEND ME ANYMORE "FREE THINGS" and expect me to pay for it!! Is this what happens to people when you enter The Reader's Digest Publisher's Clearing House contest??? If there is a class action suit concerning this scare tactic, please include me in on it!!
    Carolyn Watanabe

    0 Votes
  • Ho
    honeykae Aug 16, 2011

    Just send the item back writing "Refused" on the box and they won't bother you again!

    0 Votes
  • Lo
    Lolita Estrada Aug 10, 2011

    This thing happened to me too. They said, its free and then after 1 month, I recd. a bill that it is already past due. We really need to get everybody who experienced this.

    0 Votes
  • Fr
    Frank J. Riley Aug 05, 2011

    To: Carol Slater
    Customer Service Representative
    Reader Digest
    Dear Miss Slater,
    I have been a readers digest subscriber for several years, during this time I have enjoyed reading many of the articles that are packed in each monthly copy (that's why I subscribe to it). I was surprised when a package from Readers Digest arrived. When I opened the package I found a book titled "Mind Stretchers". I did not request this book nor did I authorize Readers Digest to send it to me. About two weeks later I received a bill in the mail for $26.66 I thought to myself that it has to be a mistake so I simply disregarded it, but one week later I was sent a second bill with the words "Past Due" on it.
    I hope I can continue my relationship with Readers Digest in the future, however, I you choose to send me "gifts" that was not requested and then expect me to pay for it, I will have no other choice but to cancel my subscription and order a subscription of Discovery magazine. I have not opened the "Mind Stretchers" book and it is in the same condition as when you sent it to me, thus I would be very happy to return it to you providing that you send me $20.00 for shipping and handling charges. Miss. Slater, please don't destroy a good thing between myself and your employer, I would hate to cancel my subscription, but I will if it becomes necessary to do so. I will be waiting to hear from you about the return of your book, I know that you have my address, so I will not be redundant by sending it to you again.

    Thank You
    Frank J. Riley

    0 Votes
  • Te
    TERESA MYERS Jul 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    WOW! I CAN'T BELIEVE THIS HAS HAPPENED TO MORE THAN JUST ME...I JUST PAID A "PAST DUE" BILL ABOUT 6 WKS AGO FOR $50.00. THOUGHT I ORDERED SOMETHING AND FORGOT I HAD ORDERED IT. FOUND OUT IT WAS SUPPOSED TO BE A FREE GIFT OF JEWELRY. I GOT A "FREE" BOOK 4 WKS AGO AND RECIEVED A BILL FOR $31.00 TODAY "PAST DUE" OF COURSE...I'M NOT PAYING THIS ONE...FOOL ME ONCE SHAME ON YOU...NOT GOING FOR FOOL ME TWICE. NO MORE ANYTHING FROM THIS COMPANY...IF THEY SEND ME SOMETHING IT IS AT THEIR RISK ONLY!!!

    0 Votes
  • Na
    NAD123 Jul 12, 2011

    I also received a book marked free copy. I notified them by email that I did not want the books and received a reply back that the "order" will be cancelled. Then I received a bill for the books. I couldn't find a phone number until I ran across your web site. I called them today and was told my bill would be cancelled and asked if I wanted to send books to a friend, I told them I didn't want to do that just cancell the bill I received. We will see if I receive another bill from them.

    0 Votes
  • Ca
    carol mickelson Jul 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The same thing has happned to me. I received a "Pay it now" bill today. I didnot order anything and I received the book that I am not going to pay to return. Now the bill, that I refuse to pay for. I have a Nook/ color and I can order books on it so why would I order or pay $31.36 for a cheap paperback.

    0 Votes

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