Radiology Associates of the FOX Valley review: Apology and statement saying paid in full.

Fox Valley

Radiology Associates of the Fox Valley SC

PO Box 1259 Dept #165956

OAKS PA 19456

Online www.mydocbill.com/foxv

Automatic Number [protected]

This company has been unable to get anything corrected or set up properly from my account. Was never on Medicare but they put me on Medicare. Never received an apology for their mistakes.

I paid this bill in full on 8.8.2022. No matter the problems they were having. I gave my credit card number to an associate to check on the payment. The associate did nothing. I started an email chain where no customer service agent knows what they are doing.

[protected] is a supposed supervisor number I called her over 13 times. No, I am sorry for messing up. Basically no response for anything. Will not give me a secure email to send information. No one knows what a secure email is.

Anyways attaching one of the pathetic email chains and a copy of paying the bill in full

Email document information below

Karrie Kreuziger

To:

[protected]@mydocbill.com

Fri, Oct 14 at 5:00 PM

No call from any supervisors or managers 10.14.22 I paid this bill in full on 8.8.22.

Very bad customer service and they have not come to terms to loosing credit card information, banking information, and bill paid information. No apologies received about placing me on Medicare when I never had Medicare.

No apologies have been received or no secure email address has been provided

Karrie Seibel

Sent from Yahoo Mail on Android

On Fri, Oct 14, 2022 at 3:37 PM, Karrie Kreuziger

wrote:

335 pm on 10.14.2022

No one takes responsibility on any of their errors, no supervisor or manager has called.

All banking information and credit card information has been either misplaced or maybe member experience is messing with my card. Will call bank and report fraud if/or any wrongful activities.

No one has taken responsibility on lost banking information or lost or pocketed payment. No secure address has been given.

Karrie Seibel

On Friday, October 14, 2022 at 09:59:45 AM CDT, Karrie Kreuziger wrote:

I gave my bank information to the last person I spoke with

Where is it.

I am starting to charge a fee 500 dollars for each missing information and documents you lost.

Never was on Medicare you have me still on bill mentioning Medicare. Someone is not doing there job

Still no apologies received for your [censored] up and no secure email has been given

No phone call has been received by upper management

Fraud alert

Sent from Yahoo Mail on Android

On Fri, Oct 14, 2022 at 8:35 AM, [protected]@mydocbill.com

wrote:

Hello,

The only information that we are requesting is a copy of a receipt or a bank statement that shows proof that the payment was made. The bank statement only has to show the date the payment was processed, who the payment was made too, and the payment amount. Please black out all other information on the bank statement.

Thank you

Samantha G — Original Message — From: Karrie Kreuziger [[protected]@yahoo.com]

Sent: 10/13/2022 5:48 PM

To: [protected]@mydocbill.com

Subject: Re: Case Has Been Opened [ ref:_00D306cpw._5001E1XzqVh:ref ]

No call received 10.13.2022.

Member experience wanted me to send my banking information over an unsecured email making my information available for hackers.

Member experience lost previous information of my banking information. Where did that hmmmm.?

Sent from Yahoo Mail on Android

On Thu, Oct 13, 2022 at 2:26 PM, Karrie Kreuziger

wrote:

Excuse me. So this is an unsecured email. And your asking me to sign onto my verve credit bank page and take a photo of all my bank information and send it to you.

Let's discuss fraud

Also this money is routed directly from my verve account. You not having this information means someone messed up extremely bad on your end

No call received 226 pm 10.13.22. member experience wants all banking information to continue fraud.

Sent from Yahoo Mail on Android

On Thu, Oct 13, 2022 at 12:26 PM, [protected]@mydocbill.com

wrote:

Hello and thank you for your email.

A supervisor call back request has been submitted, please allow additional time for the request to be completed.

Could you please also attach a copy of your proof of payment to this email for review?

Thank you and have a wonderful day,

Barry S. — Original Message — From: Karrie Kreuziger [[protected]@yahoo.com]

Sent: 10/12/2022 5:50 PM

To: [protected]@mydocbill.com

Subject: Re: Case Has Been Opened [ ref:_00D306cpw._5001E1XzqVh:ref ]

No contact received on 10.12.2022

Sent from Yahoo Mail on Android

On Wed, Oct 12, 2022 at 3:11 PM, Karrie Kreuziger

wrote:

No contact has been received. 3:10 pm on 10.12.2022.

Sent from Yahoo Mail on Android

On Wed, Oct 12, 2022 at 11:15 AM, [protected]@mydocbill.com

wrote:

Thank you for your email.

Please be advised that I have requested a supervisor contact you. Please allow time to be contacted.

Thanks so much and have a great day!

Adrienne A. — Original Message — From: Karrie Kreuziger [[protected]@yahoo.com]

Sent: 10/11/2022 6:00 PM

To: [protected]@mydocbill.com

Subject: Re: Case Has Been Opened ref:_00D306cpw._5001E1XzqVh:ref

Karrie Seibel

06/05/1976

374 Ellis St

Fond du Lac WI 54935

On Tuesday, October 11, 2022 at 04:54:00 PM CDT, MyDocBill Team wrote:

Thank you for contacting the MyDocBill Billing Support Team!

Your request has been assigned to a specialist with case tracking ID [protected].

Helpful hints to resolving your request:

1. If not already provided, please reply to this email with the patient's name, date of birth and account number or mailing address on file.

2. Most information can be obtained by accessing your account on our patient portal, where you can also pay your bill, print an itemized statement, review your charges, update your insurance, chat with a representative, and much more. If you received a text message or email from us, click the link you received and enter the date of birth to login. You may also enter the entire URL (including the? and all characters that follow) into your web browser. If you received a statement or phone call from us, navigate to the URL provided and enter the account number and date of birth on the login screen.

It is our goal to resolve requests as quickly as possible, but please allow 1-2 business days for a response. Depending on the complexity of the request, some cases may take additional time.

Have a great day!

The MyDocBill Billing Support Team

ref:_00D306cpw._5001E1XzqVh:ref — Here is a copy of your request... — Hello

After several conversations with less qualified customer service reps not taking care of my problems, I now want a manager to contact me with account number 2058337qrriafv.

This bill was paid in full on 8.8.2022. You lost my payment, and it was taken out of my checking account. What billing associate pocketed my money.

This needs ASAP attention and if this is not solved, I will be contacting my insurance company, BBB, and other government agency that a fraud investigation will need to be opened. Please have upper management call me at [protected] since all customer service representatives have failed. This is my 8th attempt at a conversation.

Karrie Seibel920-517-8604

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NOTE – Please follow your organization’s HIPAA / HITECH data security policy prior to replying or forwarding the contents of this message. Unless your organization has been specifically setup to encrypt all email with Zotec Partners, replies to this message will NOT be encrypted. Please take all necessary precautions when sending confidential or protected health information electronically.

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NOTE – Please follow your organization’s HIPAA / HITECH data security policy prior to replying or forwarding the contents of this message. Unless your organization has been specifically setup to encrypt all email with Zotec Partners, replies to this message will NOT be encrypted. Please take all necessary precautions when sending confidential or protected health information electronically.

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