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CB Credit Cards Review of PSCU
PSCU

PSCU review: Credit card charges dispute process 7

Author of the review
5:31 pm EDT
Review updated:
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This company needs to be shut down for failing to stop credit card fraud. I provided all information needed by this company to dispute fraudulent charges on my credit card. They repeatedly refused to investigate the matter, and repeatedly told me I was out of luck. They even refused to recognize me as the credit card holder, which is blatant discrimination based on gender, race, etc. They are a third party of incompetent clowns located at P.O. Box 31112 in Tampa, Florida. Their e-mails come through as CM Support at pscu.com. They are contracted by a bank-like credit union in Michigan to mismanage everything connected to members' credit cards. It takes them several days to even read your e-mail notes, and their irrelevant, do-nothing responses are all from the same ridiculous script.

Earlier this year, I ordered vinyl flooring samples online from Mannington Mills, Inc. The orders are processed through a so-called company called The Sample Store at www.mktalliance.com. Half of the samples I received were correct, but the other half were incorrect. I repeatedly e-mailed Customer Care at Mannington Mills, Inc. and asked them to resolve this simple matter. I requested that they either please send me the correct vinyl flooring samples, or credit my card for the incorrect samples. They refused to do either, and were extremely rude and unprofessional in all communications.

Their Customer Care representative, Victoria Britt, is located in Salem, New Jersey. She could care less about helping customers, and has zero customer service skills. The only thing she ever did was assign an asinine (and meaningless) dispute case number, then forwarded my legitimate request for help to the same dumb people who refused to send me the correct vinyl flooring samples I ordered online — The Sample Store at www.mktalliance.com. This sham of a global company, called Marketing Alliance Group, is located in Georgia and Tennessee. According to its Web site, it also has offices in China and India.

I also repeatedly tried calling both Mannington Mills, Inc. and Marketing Alliance Group, and both phone numbers were "supposedly" disconnected. I e-mailed Mannington Mills, Inc. via its corporate Web site. No one ever followed up, despite all of the false claims about how they provide great customer service. In addition, all e-mails to the Marketing Alliance came back as undeliverable.

It is absolutely ridiculous in this "global economy" that PSCU, Mannington Mills, Inc. and the Marketing Alliance Group have nothing better to do than to condone credit card fraud and rip off honest customers who only want to get what they paid to receive.

PSCU should be investigated itself, since this is the same questionable company that actually helped criminals in Florida hack my previous credit card, demanded that I complete paperwork to pursue criminal prosecution, and then never followed up with me about the case.

I can only hope that some kick-# prosecutor from the one of the Attorneys General offices in Florida, Georgia, Michigan and Tennessee will read this complaint and take action to stop all of these con artists and their rip-off the consumer schemes.

7 comments
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pwcw
riverview, US
Nov 22, 2022 10:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

We deal with a reputable credit union out of Jacksonville Florida and recently filed a dispute regarding a dealer of Golf Carts in Ocala Florida that ripped us of $2000.00. We are retired and on a fixed income but are relocating to Ocala and wanted to purchase a golf cart. We found Ocala Golf Cart and a cart that we thought we wanted on the showroom floor. It was older but put down 1/2 as required. Discussed this with the sales person and asked if we decided to not go thru with the deal could we get our monies back. He stated no problem. After putting the amount down using our CC we left and found out the price he was charging was way over the amount we could afford. We immediately called within 24 hrs to cancel the deal. They stated that there would be a $2000 RESTOCKING fee. We were appalled. Restocking for what as it never left the showroom. Disputed the charge with our Credit Union only to find out they rejected our dispute because the dealer indicated a clause on the purchase order that a there was a restocking fee. We never signed or saw this until after the fact. What now? I guess Court...

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Arthur Caputo
, US
Oct 18, 2021 12:31 pm EDT

I have been waiting months for my dispute to be resolved.I ordered tickets to a Rod Stewart concert on Aug 23 2021. The concert was rewscheduled for a year later, in 2022. and the Vivis Seats ticket seller expects me to wait another year to attend. I want a refund.I'm not waiting a year for the service i didn't get on Aug 23, 2021.OUTRAGEOUS! This cardholder Services that the credit union enlisted is now dragging it's feet for my refund. I'm now waiting 2 months for my refund to be deposited into my debit card. They sent me a ltter after 2 months and i immediately replied .Then i received another letter saying they didn't get a repley so they ASSUME that i resolved the matter by myself and closed the case.Nothing could be further from the truth I called Card Services and explained to them what is going on and the representative told me the dispute is still active and still moving forward to wait another 2 weeks at most . Vivid Seats is wrong to hold on to my money I want a refund . 196.56 isn't peanuts .This is a valid dispute and doesn't take Enstein to understand my grievance.

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Danilo Acelar
, US
Nov 09, 2020 11:19 pm EST

my name Danilo I Acelar debit number 3845 my phone is [protected]. On Oct.21, 2020 I purchased in International $100.00 from Afore Movil ciudad de mix. This purchased is not Fraud. On that day of Oct. 21, 2020, i purchased this amount of $100.00 plus tax $4.44 =104.44. somebody try also to transfer $2000 from my account thats the fraud same day that i purchased. good thing i call that day thanks to your customer service. And i noticed on Oct. 27, 2020 they credit me back the $104.44, please you can deduct from my checking the $104.44. Now i changed my credit card. Thank you Thank you again. I know your dept. is so busy hard to call so it's better to send this email, who ever read my mail just deduct $104.44 from checking.

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paul nowak
, US
May 17, 2020 2:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

this is Paul Nowakmy mastercard debit number is5112 [protected] my phone is [protected] my activity id [protected] i filed a claim for a bracelet greenjade was said to be 7.5 to 8 inches this is not true i have a 7.5 and a 7.25 wrist and the bracelet fits nietheri contacted seller she said i had buyers remorse and would not refund the bracelet doesnt fit because of her improper description i have bought hundreds of 7.5 inch bracelets they all fit one wrist or the otheri recieved bracelet in febuary and immediatly contacted seller i returned bracelet to seller in march i do not have tracking number you did not tell me to save it now seller has brcelet i want refund of$163.77 it is fair she owes me for lying about size

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Monte1
, US
May 01, 2019 1:46 pm EDT

Dispute #[protected], $18.00 on 03/17/19 AMZ*JibJab I didnot order this service.

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Ruth Brugge
, US
Jan 04, 2019 4:58 pm EST

I am so disgusted with Cardholders Services of Tampa, FL. I continue to get no support in recouping my money $126.71, that was stolen from me from a company that I ordered from online. Ongoing attempts to work with representatives to NO AVAIL! GTE federal Credit Union has been very supportive to help me to get my money back, but still waiting.

Very bad service, this company is incompetent and should be shut down.

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Lawrence Zehr
, US
Aug 10, 2018 9:59 am EDT

I was charged 87.95 and 84.95 fromCANYONDIETGARINIA, CANYONDIETCLEANSE that was posted to our account on 7/16/2018.My wife Ellynn Zehr called them to cancel the order in time to cancel the order before the do date.They did not do so and charged us with these amounts and never did receive that we did not want anyway.So we called Fairwinds bank to file a dispute.The problem was taking care of and the company replaced our money back to our account. from Lawrence Zehr 10550 Halloway Dr., Leesburg, fl.34788