The complaint has been investigated and resolved to the customer’s satisfaction.
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Fantastic Services has left an official reply on this complaint.
Disgraceful. The cleaner broke my water tap and I made a complaint. The complaint team ignore my message for couple of months until I sent them the email again. After that, they asked me for evidence and I provided the very solid evidence. But they ghosted me for another 5 months. You need to make sure 100% avoid this company because they will do nothing when the cleaners break something. So UGLY.