Procaccini Media review: Fedex claim (tracking number:[protected])

To Whom it may concern,

I am writing this since no one has been able to help me over the phone and no email address works! I am extremely upset with the lack of support from FedEx team! For days I have called in regard to the same matter repeating myself over and over without a solution. Some of your staff members such as Alady that I spoke with on 6/22 around 9:15 am who was rude, refused to assist me, refused to transfer me to a supervisor as I requested, and spoke over me instead of listening to my concerns. Others such as Cynthia that I spoke with right after the same day who tried to help but provided me incorrect information. She mentioned to open a New claim but that is not possible since I already have an open claim with the same tracking number.

Let me explain to you the situation. We own art galleries. As you can see based on our account we have shipped with FedEx from Naples, Key West, and our newest facility in Deerfield Beach. We ship with FedEx every day! Which FedEx is making lots of money off our businesses. I (Diaz) created a label under our Account #: 4933 for our costumer Morse. We shipped him an Art piece and he had to return a previous art piece to us. Instead of making it as a return (because it wasn’t a return for the same Item ) I created a label as the shipper under our costumer Morse for the packaged to be picked up from his home. You can see in your system I created the since our account was charged for this. Diaz is the shipper and recipient. The packaged was delivered to an incorrect address and signed for by a LLuis. It doesn’t even show us where the packaged was delivered! And we do not know of any LLUIS. I called to file a claim, I was told I must do it myself online, I file the claim online and it was denied for a not valid reason. Attached you will find all the information involving this package.

This is a $2800 Art Piece that was delivered to an incorrect address by FedEx. This was FedEx mistake and now no one is assisting in this matter. I am Extremely disappointed and angry that I have to keep wasting my time to contact FedEx about the same issue without assistance or a solution. If this issue is not resolved ASP. We will no longer be doing business with FedEx! I am willing to take our business to UPS or a different carrier due to all the complications and the loss of OUR valuable.