Precision Time Co.Watch Repair/Battery

They make up for bad customer service by poor phone service and total incompetence. I took a basic Casio in for a battery and two weeks later it is losing time; the hands actually stop for a few seconds to a minute then start again. Took it back and guy (kid) there told me they fired the girl that changed my battery because she was so bad. (this is the first three subsequent people fired because they were bad with each successive return). He said she probably touched the resistor or some such in there, which he says is easy to do, and it needs to be reset. He said they would send to repair center in UT. 6 weeks later I got it back and 2 weeks after that same thing happened. Fast forward 14 months and it is in UT (I think) for the 4th time. They have had it for 9 weeks now and I can only get them to confirm they received it 5 weeks after I dropped it at kiosk in mall. Won't tell me what they are doing, where it is right this minute, or if it is even being repaired. "Customer Service" is a joke. I am told Mark is in charge of this case, and have left 3 voice mails for him over 3 weeks with no return call. Apparently they have sent to Casio each of last 3 times and claimed it was warranty to stick them with repairs. Try to find a corporate office or phone number for them...if you do, please let me know. Dan Fragga is VP of customer service (must be an easy job), but you can't get ahold of him by phone or email. The only good news is the watch is only worth about $99 full retail and they have to have spent much more shipping from PHX to UT to NJ and back 4 separate times. If they can't fix it, at least I'll cost them more in the long run.

Do yourself a favor and take your watches to somebody with at least a bit of skill in changing a battery. At least if they screw it up you can look face to face with the person doing the work and maybe owning the store.


  • Ch
    cherael Feb 24, 2010

    Precision Time is a horrible place to do business with. Bought a watch from them and decided to return it after 4 days. the watch never left the box and they told me I could not return it becuase it had finger prints on it and because of that it looks worn. Give me a break, it doesnt say that on the return policy! I have bought 7-8 watches from them in the past and will never do it again!!

    0 Votes
  • Rf
    rfm Apr 19, 2010

    Took my new CASIO to Precision Time for a band adjustment on 12/26/2007. and ended up being talked into the Advantage Program. . I was told my watch would go through a lot of batteries and just one would cover the cost of the $29.95 plan. Fast forward to March 2010. The battery wasn't holding it's solar charge so I brought it to their location in Ocala, Fl the same place I had joined.

    The employee took one look at the watch and said he'd have to call his boss? The boss is one Tim Anderson 801 349 0716. Long story short, he said that watch didn't in fact run in a battery, it ran on an expensive capacitor so it wasn't covered under the plan. I protested that the supervisor that sold me the insurance had told me the BATTERY was expensive and that was exactly why I bought the insurance. The response; nobody that worked at that location was with the company now, including the supervisor that sold me the ADVANTAGE PROGRAM. Well, I guess if they keep changing their employees they won't ever have to honor what they sell.

    He did offer to refund the the cost of the plan which I declined. I said that was like selling life insurance and only paying out the cost of the plan to the widow.


    1 Votes

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