Potbelly SandwichesBeware - salami gone bad

This review was posted by
a verified customer
Verified customer

My family and I picked up sandwiches from Potbelly Sandwiches at Danada Square. I used to love the food quality there. It was my favorite but it no longer is. I am very upset.

We purchased the following:

1. One roast beef for my husband;
2. One meatball for my 3 year old; and
3. Two Italians for my mother and me.

At the time of the purchase, we were fine with paying their increased fees.
I have no problem paying for quality.

Also, as a side note, my mother was recently out of surgery and back at home recovering from an serious surgery. There was an eight-inch abdominal, through muscle and everything, incision that was in the early stages of healing. In fact, the same day we bought dinner was the same day that she had her staples removed.

On with my story... We brought the sandwiches to my mother's house and ate them. My mother and I commented that the sandwiches weren't the same and they might have switched the type of meat, because it wasn't very good. In retrospect, that conversation must have been wishful thinking.

Within 60 or so minutes from eating my mother and I were extremely sick from our sandwiches. My husband and daughter were fine thankfully.

However, can you imaging having a large abdominal wound and having to dry heave all night from a sandwich!!! Not only was my mother sick she was also in extreme pain due to the need to use a wounded muscle in attempts to rid her body of rotten food.

End of the story... My mother has recovered and is doing well and I am explosively angry because all we got was a VOICE MAIL MESSAGE INQUIRING IF WE WERE FEELING BETTER!!!

Think again before you eat there, when obviously their customers don't matter.

Maybe while they are so busying increasing their prices, they should take a moment to check the dates on their stock...



  • Ro
    Robert May 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I've eaten at this sandwich shop many times and got only wonderful sandwiches.

    What happened to you sounds very unfortunate. You know, whenever we eat out, there's a risk factor that something was overlooked and something we eat may not be palatable or healthy. Like many sandwich establishments . . . this one is largely operated by young people 18-24 .

    I can understand your desire never to eat at this place again. However, I'm also noticing some embellishment to your story. For one thing, the fact that your mother just had surgery is inconsequential, and even perhaps, if she was just out of surgery, salami sandwiches might not have been the most suitable diet choice in her situation. People with large abdominal wounds should probably be eating a much lighter and bland diet . . . for the very reasons you found yourself in.

    I've been food poisoned on a number of occasions through my life at different places. Generally, it happens at even the best of places . . . and the occurrence of it is rare.

    I felt that your apparent need to trash the Potbelly's in Danada because you had one bad experience is hardly fair. The fact that you don't want to eat there any more is understandable . . . but frankly, one experience doesn't warrant attempting to put the place out of business because one kid who worked there probably wasn't paying attention . . .

    You probably 'just' got a voice mail message, because. . .YOU DIDN'T PICK UP THE PHONE!!!

    This is the first complaint I've ever seen regarding this Potbelly's . . . and I see ALOT of people eating there, including myself and my wife.

    I have plans to go tomorrow. I will continue to go . . . their sandwiches are fabulous!! And I think they have a darn good track record!!

    Bon Appetit!!

    1 Votes

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