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CB Courier and Delivery Services Review of PODS Moving and Storage - Oxnard
PODS Moving and Storage - Oxnard

PODS Moving and Storage - Oxnard review: Month long delay in delivery beyond the promised date

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6:19 pm EDT
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My wife ordered a POD for shipment from Simi Valley to Portland Maine. It was all set up in February. Drop off of the POD was on Friday April 15. Pick up was on Monday April 18. Everything was professional, courteous and well done. My wife was ecstatic about the company and couldn't say enough good things. The people at PODs were happy and articulate and all was done as promised.

Before agreeing to use PODs, we were told that our POD would be scheduled to be shipped April 19 to Portland Maine and would be ready for pick up in Portland in a week after that. This was arranged and discussed with PODs before agreeing to the payments. Allowing for some slippage in dates, we arranged to arrive in Maine later that week, engaged movers to bring the items from Portland to our place on the north coast, set up meetings with photographers and handymen, made arrangements to list the property for vacation rentals and planned to have the place ready for living in a month so that we would be in time for the "high" season in Maine.

One day after the pick up, we are told that our POD will not be shipped as scheduled and would get there after May 25 — 30 days later than promised! At no time before did PODS indicate there would be a problem with shipping or a possibility that the dates would or could change. We have spent many hours and time arranging the move and will need to pay a change fee on our airline tickets. PODs should have made clear that their promised dates were not reliable and that they could be off as much as a month or more. If the unreliable dates were explained or articulated, we would have made other arrangements. When my wife called back after receiving the email about the change in dates, the friendly nice people were no longer available and it appeared that the calls were going to a call center out of the county. She was quite upset and then received a notice that our pick up was cancelled which made no sense since the pick up of our POD had already happened.

We feel trapped and do not know what to do. We'll check with the Federal Trade Commission, the California Department of Consumer Affairs and the Interstate Commerce Commission, and lodge a complaint about bait and switch tactics practiced by PODs. PODs needs to make this right — we counted on their representations and are now out a lot of time and money. They need to explain fully before making the sale that their dates are highly unreliable

Desired outcome: Honor their committed delivery date of April 26, 2022

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