Pettiskirt Style — Horrible Customer Service
This company makes misleading claims on their website and has HORRIBLE customer service.
I ordered 2 pettiskirts for my girls-- ages 1 and 3. Although the order was placed 1 month ahead of their joint birthday party, after 3 weeks, I had not received the order nor any notification of delay from the company (even though they tout 98% delivery in 2-3 days). I could not reach anyone on the phone for 3 additional days, and then I received a terse response that my delivery would be shipped just 2 days prior to the party (i.e. almost 1 month delayed!).
When the delivery arrived, it was COMPLETELY wrong. I had ordered a skirt for a baby and a toddler, and I received 2 identical skirts labeled "small". I immediately contacted the owner who told me, matter-of-factly, that they had no baby skirts in stock and she changed my original order without notifying me and receiving my approval. Furthermore, she added that she KNEW the toddler skirt woudl NEVER FIT my three year-old, but sent it anyway, and she taunted me for not realizing that myself. Who would knowingly send identical skirt-sizes-- incorrect at that-- to a baby and a toddler, without any acknowledgement to the customer?! An upstanding company would first notify the customer if an item is out of stock and needs to be replaced with a different size, and second notify the customer if something they ordered clearly won't fit. It appeared as if SHE WANTED me, the customer, to be UNHAPPY.
The owner then sent me a slew of nasty emails, each more offensive than the next, threatening to sue me for libel and slander for exposing her poor customer service and outright lies, and then making veiled attacks at my religion (which she somehow discovered by investigating on line). This is not just poor customer service, but dangerous behavior. I WARN all parents to STEER CLEAR of this company. It came as no surprise to me that this so-called pettiskirt company is housed in a warehouse with mace guns, tasers, and other underground weapons. I wish I had all of this information, before I tarried with these people.
Finally, I would question their claim that all of their products are "made in America". A quick google search of the company reveals that they received shipments from a company in China called Sunnyhaile LTD (South Fucheng Road, Nantuan, East Industry Zone, , Chengyang, Qingdao, Shandong, 266071). "Made in America", but perhaps manufactured in China. BEWARE!