PetRx/Bandana Rx review: Nexguard

I had sent in a written prescription for nextguard for a (12 count), and a couple days later sent in a prescription in for heartgard (12 count) I realized I had sent the wrong one that I had payed for and asked that the Nexguard prescription to please be put on hold until [protected]. I was informed that there was no problem. I also informed them of the tracking number for the heartguard prescription which I was sending 2nd day mail. On the 3rd day I was told they did not recieve the prescription so I checked the tracking number which told me it was left at the mail room front desk the day before. I texted back the person and informed them of this. On day 4 I got an apology stating that they did indeed recieve the prescription and it was being sent out.

Anyway I payed for the nextgard and checked the box saying you had the prescription on hold now I'm being told that I have to get a prescription from my vet that you already have. I am not paying to have another written prescription from them when you said you would hold that one.

This is bad customer service in my eyes. I want my money refunded and I will be giving this company a bad review.