The complaint has been investigated and
resolved to the customer's satisfaction
Parts ExpressArrogant old boy's network

Receives 1 out of 10 rating as their prices and specials are mediocre at best.

Currently under investigation for violating at least 3 constitutional aspects unheard of these days. Consumer base and management an extremely tight 'old boys network'. Their public domain Tech Talk forum for consumer comments and 'help' strictly run as a privately controlled biased fa sad, with a face front for public additions. If you are not within their own demographic of being a white, middle aged or older male, comments, customer, and tech help and support are deleted (under any excuse possible), and to not have a audit trail. This is done to eliminate any hint of problems or race and gender bias or to provide equal comments and support to the public at large. This is Parts Express 's "underground' company policy and attitude, and has been for decades. **Beware if you are a woman or female, or any other other race besides Caucasian**. This is a very paranoid, backwards, and threatened ownership, management, and consumer base, located in deep southern Ohio/Northern Kentucky.

Many consumers have complained about their shipping, handling, and packing problems- shipping damaged product also, and are met with the strictest resistance and rataionalized excuses.


  • Ha
    HalbertD May 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I would tend to agree that Parts Express is operated by a number of biased, good ol'boys type of managers. They remind me of Mr. Haney from Green Acres TV show...once they have your money don't expect much in return.

    2 Votes
  • Ci
    Cil Padgett Shaw Jun 09, 2010

    Parts Express is not nor has been under investigation for any wrong doing in our operation. We are a global distributor, located in southwest Ohio, with a solid reputation for over 26 years as a reliable, trustworthy, and ethical supplier. We openly solicit feedback, good or bad, and provide multiple feedback channels to do so including an online feedback link which is received and responded to promptly by me as well as a feedback email address which is directed to our President. We consistently earn outstanding ratings from multiple independent point-of-sale and fulfillment surveys conducted by BizRate and Amazon. We are an accepted member of the Better Business Bureau.

    Parts Express hosts Tech Talk, a long-time and popular forum created for audio enthusiasts to exchange information, ideas, and post questions within the audio community. While employees and management do not participate in forum discussions, we do moderate in order to assure our members may participate in a respectful, productive, helpful, manner. In the rare event forum conduct Terms and Conditions are not met, a member post may be removed and to a greater length, membership may be revoked.

    Parts Express core management team is comprised of a wide age-range and includes multiple, tenured females. The Tech Talk forum on the other hand is assumed to be mostly male (of all ages) since in generalized terms, audio is male fan based. We do not require a male or female profile in order to register membership nor does registration require the disclosure of age, race, religion, or nationality. I extend a genuine apology in the event any forum member may have offended the author and hope for an opportunity to discuss any cause of concern.

    Mrs. Cil Padgett Shaw
    Call Center Manager
    Parts Express International
    [protected], ext. 102
    [email protected]

    0 Votes

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