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PapermateDefective pens

This is the second package of Dynagrip pens that I have purchased that are defective. You can see the pen is full of ink but it won't come out as you write.

More Papermate Complaints & Reviews


  • Er
    Erica Penaddict Jun 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Contacted the company to give feedback and got the same response about a refund. I don't want a refund. I'd like you to improve your product...that would benefit all of us as well as papermate. Going back and forth now Amy...she's kinda a jerk. She stated my pens are old and/or dried up...yeah...actually they are exactly 9 months old, but we're still in package...none of them wrote at all when I opened the package. Maybe they should start including an expiration date. Haha

    0 Votes
  • Se
    seriously 2018 Mar 12, 2018

    I bought a pack of papermate ballpoint pens (black ink) in a pack of 10 for 99 cents. The packaging says "Guaranteed to write every time" and "Everyday smooth writing."
    Well, not one of the wrote even the first time. I tried every pen in the pack, not ONE of them had a drop of ink come out. This is not the first time this has happened with these products. Like someone said above, it's not even worth the hassle of returning them.

    0 Votes
  • Rh
    Rhostep Aug 15, 2016

    I used to love my Bic pens but they are outright awful and all the pens in the package don't work!

    0 Votes
  • Co
    conplainant Feb 12, 2015

    Shame on Papermate for stealing peoples' money!!

    Papermate Eagle pens does not include their phone number or email on their packaging.

    On their packaging, they guarantee the pens write every time. Well, most of the time they DO NOT WRITE. And I tried several from the pack.

    So I tried phoning ShopRite a few times to complain & they said I need to contact Papermate.
    ShopRite's manager finally provided Papermate's CORRECT email address which they don't deign to provide online, and assured me they "make good" on their products.

    Turned out NOT to be so!!

    After weeks of back & forth, what with PaperMate's incorrect online email, and then trying to get help from ShopRite, and then waiting until FINALLY Papermate responded, here's what they sent back:

    Thank you very much for reaching out to Newell Rubbermaid Office Products. It causes us great concern to learn of your experience with our product and apologize for any inconvenience this may have caused.

    As stated on the back of product packaging, Newell Rubbermaid guarantees complete customer satisfaction and replacement. Anytime you are disappointed with a new Newell Rubbermaid Office Product drop it in the mail in a padded envelope with a brief description of your experience. If you do not have the product or prefer a refund, you may send in a receipt or the packaging as proof of purchase.


    Please mail your product to:

    Office Products Consumer Care
    4110 Premier Drive
    High Point NC 27265
    email at [email protected]

    We appreciate your taking time to return the product to Newell Rubbermaid Office Products as it will be inspected by our Quality Assurance Department. This feedback helps us identify quality issues and areas for improvement; without invaluable feedback from consumers like you this would not be possible. We appreciate your partnership in improving our products and ensuring that any future purchase of Newell Rubbermaid Office Products will be of the quality that you have come to expect.

    We are committed to provide you the best service and highest quality products on the market, that's why you are one of over five generations of consumers who have trusted, looked for and bought Newell Rubbermaid Office products for themselves and their families. We hope that in the future when you go shopping, you will look for and choose a Newell Rubbermaid Office Product.

    0 Votes
  • Na
    Nagarajan51 Dec 09, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I bought couple of boxes of paper mate med pt to be gifted to children in my family. None of them is usable. In my preveous visit to the US I had bought and these pens were really good. I do not know these perns are not writting at all.

    1 Votes
  • Ge
    Georgia Hampton Jun 12, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I bought my sister a pack of 2 papermate pens, and neither worked! I was shocked, especially considering I could have got cheaper ones for the same quality. I bought them from Ryman's at a discounted price but they had obviously discounted them to seem good but they must have known that over time pens dry out if not used and i'm guessing the ones I had bought had been there for ages.

    1 Votes
  • Ma
    mac153 Jun 10, 2014

    I have had the same problem. I have been using the papermate blue biro pens for years, but the last few packs I have bought have started off fine, then after a few uses, just refuse to work. I can see that there is a lot of ink left in the pen, but it just completely dries up. This has happened to every pen in the pack.

    1 Votes
  • Ma
    Mary-Kay Butler Sep 17, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I, too, have used the erasable pen by Paper Mate for several years to do Sudoku puzzles. The original pen with the blue eraser worked just fine. However, when I went last month to purchase more at Staples in London, Ontario, the only ones they had were the new variety with the white eraser. This is an unacceptable replacement - smudges big time!! If you cannot return to the blue eraser for this paper mate product, I will looking for an alternate source/product. I returned to Staples to find something that would work and they did not have a replacement product. Obviously, I'm not your only unhappy customer re this particular produce. Mary Kay Butler

    1 Votes
  • Pe
    peewee Apr 23, 2013

    I use to buy paper-mate Erasermate and I loved them, but now they have a new one out with a white eraser on it. The pen and eraser both smudge and makes the paper all black. I bought 3 packs with 5 or 6 ink pens in it and one pen worked.They need to bring back the old ones with the black eraser and they need to pay back the money we lost because most of the ink pens didn't work.Test the pens before they sale them.

    1 Votes
  • Ha
    Hakeber Sep 23, 2012

    Same problem. Have old pens of the exact same type that were excellent, bought the same type and these ones worked for about a week. All of them just got lighter and lighter and then nothing. Very disappointed but thought it might have been the pack. Went and bought the inkjoy range. After a week, none of them work.

    2 Votes
  • Qw
    qwon Sep 11, 2012

    I have six (6) defective pens that when i tried to write they are brand new pens but don't work why?

    2 Votes
  • Ke
    KE8 Jan 10, 2012

    Similarly, I have purchased 2 packages of Paper Mate Flexgrip Ultra ballpoint pens, which, here in the UK, cost twice as much as your basic Bic ballpoint. At best, I get about halfway through, after a couple weeks usage each, and the rest of the ink refuses to come out. I have even taken to suspending the pens vertically for weeks to try encouraging the ink to flow. Nothing. I have gone back to Bic. I would not recommend buying Paper Mate pens.

    1 Votes

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