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On November 17/18 of 2022, I was in the hospital from having a stroke! I was prescribed three medications, one of them being Aspirin EC 81. I have OPTUM RX as my pharmacy. They have LIED to me as to the fact that they contacted my physician to get my refill? I placed a ? as why does the physician have to approve the medication that I already got filled last month and already has 4 refills on the prescription? I called my physician to find out why it has taken a week to get back to Optum, and was told that Optum has NEVER even attempted to get a hold of them, so they did not even know about it. I have gone with out this medication almost a week now, and it looks like it will be even longer. This was prescribed to me to thin the blood, so I will not get a 2nd stroke. They did this with my blood pressure medication also at the beginning of November. I went without that until the stroke. Could that be the reason for the stroke? All I want is my medications! It would be easier to get heroin off the street, than to get my ASPIRIN that was prescribed to me by a doctor! I have called them numerous times, only to get berated and hung up on!
Desired outcome: I want my medications when I need them, not a month later. I want them to realize they are responsible for life and death when they mess around with getting it to the client.
My doctor's office has tried over and over again to send Optum RX (in Pine Brook, NJ) my new prescription but they claim they have not received it. I asked a month ago if I could just mail them a physical prescription from my doctor and was told by the agent I should not do that because all prescriptions must arrive from the doctor's office. But it has been a month and my doctor's office has tried repeatedly to fax it to them. They claim they don't have it. Yesterday I talked to a representative and she told me I could mail in the physical prescription. I am going to do that today but I am not at all sure it will reach the right place! What kind of business is this? They cannot accept a new prescription? What is wrong here? I have waited since December 1 for my meds. Today is Jan 6. What a horrible service!