Odyssey Plumbing review: Excessive plumbing charges on August 17th and August 27th

Caution when using Gene with Odyssey Plumbing! I want to provide a warning: get a written quote before he does any work. We were charged $2,587.00 for less than 5 hours of work and that time is inclusive of accepting/making personal phone calls plus multiple trips to stores because he was not prepared. Ring Camera shows 3 hours 42 minutes time in the home. According to other plumbers, there was approximately $100 in actual wholesale parts involved for this job. He charged: $316. to install 3 screws on a $15. part (photo below), $639. to replace 3 valves (1 hour), as he said "easy job" for a minor re-route of sink trap $1,103. plus tax (see photos) which took less than an hour, and $415. to install a basic plug-in dishwasher. I spoke with 4 plumbers at different stores and everyone said the fees he charged are outrageous! They also made additional comments which I won't mention here. Other plumber's estimates were $1200. to $1400. inclusive for the work combined. When my wife questioned Gene about the charges initially, he raised his voice to her (which he denies now). After several requests, calling and emailing the office and Gene, they will not provide an hourly rate, as you can see on the invoices below, which is typical in the plumbing trade. So, if you are trusting like us, you may have a nasty surprise at the end. He asks you to sign a blank I-Pad after work is completed, saying "Sign here that you accept the job." This is before you have any idea what the total amount is since the screen has nothing on it. Later he says "You accepted the job." His vague invoice took 4 days via email to receive and I had to ask 5 times for a receipt. Most disturbing are many blatant lies including: "I told you the water sensor would be $275." He never said that, and his invoice, if you subtract the dishwasher install, is $286. plus tax. I saw the water sensor at a box store a week before he came to our home for $15.. Why would I agree to pay $316. to install 3 screws? He said in an email that he discussed approximate pricing. That is absolutely not true! In addition, Gene started backpedaling and became defensive mentioning 4 other un-truths in his emails. Essentially he charged us about $700.00 (seven hundred dollars) per hour. Life is short, plus we believe in karma, so we want to help others to avoid being ripped off. As seniors, on a fixed income, he took advantage of us. Additionally, we now have intermittent noise coming from pipes which we never had before. So, we will have to call another plumber to fix this problem. Please be extremely careful with Gene and Odyssey Plumbing!

View 0 more photos