The complaint has been investigated and
resolved to the customer's satisfactionResolved Ocean Palace - Houston, TX — Ocean Palace ruined our wedding reception!
resolved to the customer's satisfaction
On November 6, 2004, my bride and I had a wedding reception at the Ocean Palace on Bellaire. The event began at 7 pm. By 10:45, nearly everyone had left, except myself, the bride, and a couple family members. Our sound equipment was scheduled to be picked up at midnight. I called them and asked them to come early. They said they would. We asked the manager if we could wait inside with the equipment until the sound guy arrived. He said we could not, because they closed at 11. At promptly 11, he put me and the bride on the curb with the sound equipment. The weather was quite cold, and my new wife did not have a jacket. We waited outside in the cold for 45 minutes for the sound guy to arrive. Thank you, Ocean Palace, for ruining our wedding reception. We obviously do not recommend that anyone have their wedding reception here.