Menu
Login
ive went to nick jrs auto sales to buy a 2003 ford escape and told them i do need a car because of my disabilty situation and then ive got the ford escape car 2003 from them and that day the engine light came on and ive take the car back to them and they told me when this engine light comes on just bring the car to us okay but ive just got the car and told you before that do have a disabilty and cannot be coming down here and nick jr auto sales and they pass the car ford escape 2003 as a very good condition car and then the 3 to 4 days the engine light keep coming but ive take the back again they take a machine to clear the engine but never fix the problem at all and again the engine light came back on and they take this machine to clear up engine problem again and then they told me you got to put money in to this car and ive ask them about the warranty and they told me its nothing we can do for you at all but ask them why did you pass this ford escape 2003 for inspection with theses engine problem and they never told me this car ford escape 2003 has been in a accident at all and ive take the to pepboys auto services and told me that this car should not left the lot in this condition at all and pepboys auto services people ask me about a warranty they told me make them honor they warranty ive take the car to them at nick jrs auto sales and they said to me its nothing they can do at all and ive said to them you sold me this car knowing whats condition it was in ;and then ive take the car to pepboys auto services and they fix the problems with the car and i have copys from pepboys auto services can please help as soon as possible please thank you very much
The complaint has been investigated and resolved to the customer’s satisfaction.
I have to agree with how you feel in regards to their vehicles. I purchased a Pontiac from them only to have the engine light come on and the car itself having problems staying in gear. I went back to them in regards to the issue and spoke with Nick Jr and he said that they did not make much off of the vehicle and sold it as is since it was a trade in. While I understand the risk of getting a used vehicle, I too took out the warranty to cover all major issues in regards to the car. I told them that this was not how business should be done as I was not informed of any issues prior to looking at the car. They do not like to take ownership of at least giving a car a tune up or even making sure the car is in a functioning condition. I am now waiting for my warranty to take effect in order to get issues resolved that they themselves neglected to handle. I even had to pay for a piece for the air conditioner when I called them and told them the check engine light came on which only confirmed that they never checked out this vehicle. When I took it back again for it cutting off on me, they claimed that the car never cut off but then proceeded to tell me that the car needed a tune up, motor mounts and an ignition coil when they put it on the machine when they clearly didn't do this before. I do not see that they have any type business integrity in regards to trying to make sure a vehicle i purchased only two weeks ago was in good condition before having to use my warranty so soon, The cars on their lot on Passyunk Avenue must be their lemon graveyard as they don't always have that lot open. I understand you have much inventory but you don't give all of your inventory the same care. What you try to salvage off of a vehicle because you do not want to incur a cost shows that poor business decisions and purchasing of vehicles for resale are a top priority to these dealers. No one wants to take ownership of what they have done or have neglected to do in order to correct a problem that was clearly evident to them. I may not have paid over 4k for the car but my money should have been worth more than this if I am to be a customer of theirs. When I total up the taxes and a repair plus and inspection, I did pay 4k for a car I am unsure of.