Newair review: Newair wine fridge order/delivery problem

I was having trouble ordering a new wine fridge online so I called the Newair customer service department and ordered directly with the rep over the phone. I had a large order of wine coming and wanted to make sure I would have the fridge in time so my wine was not sitting without a fridge. The order was placed on a Monday and I was expecting the fridge by Friday. On Tuesday one of their reps called to say there was a problem with my order that the IP address that I ordered from didn't match the location of my billing address for the credit card, which is kind of impossible since I placed the order over the phone with their customer rep. To make matters worse, the phone number they were calling me at was someone elses phone number in Las Vegas, not mine so I never received a phone calls from messages. They also sent an email to an email address but by the time I saw the email Wednesday night, they had already canceled my order. I called them on Thursday morning to find out what was going on but the only thing they said they could do is reorder with a new order for the same items. Unfortunately things got even worse from there. As they processed the new order they told me they could not complete the order because they were unable to calculate the shipping costs. I told them the shipping cost should be exactly the same as the order they canceled. They said they couldn't input a shipping cost and their shipping Department had to calculate it and someone would get back with me with the new Total and get my credit card at that time ( but they didn't know when). I asked to speak a supervisors or anyone that could help, they said they would have someone call me. No call, no response. I called again on Friday morning letting them know I really needed the wine fridge to go out today as I would have a large order of expensive wine sitting without a fridge for a couple days and I really couldn't afford for it to turn into a week. They told me they still weren't able to calculate the shipping cost and someone would get back to me.. basically the same answer as Thursday! I don't know what's going on but this is HORRIBLE customer service and is creating a huge problem for me! Right now I would rate this company's customer service department as one star, and only one star because at least the Reps seem to be nice ...just no actual customer service. Actions speak louder than words.