My extended auto warranty "www.MRCLAIM.com; A.K.A. Automotive Warranty Services of Florida, The WARRANTY GROUP, etc." Refuse to repair, my 2004 Dodge Durango with 62123 miles, engine, after it ran HOT and blew the heads. My Warranty ends 12/29/2009. I know that they are trying to wait me out, so they do not have to pay for repairs. MRCLAIM's state; since my truck ran hot they are not going to fix it.
I told MRCLAIM; that the truck never indicated the engine was hot. The temperature gauge never moved and the check engine light never came on. The only time, I notice something was wrong is when it would not start. I got it to started and that is when I notice white smoke coming of the tailpipe. MRCLAIM, Then I had it towed to Napleton Chrysler, Jeep, Dodge dealership in Kissimmee, Fl. for repairs.But, www.MRCLAIM.com, just flat out refuse to repair my truck.
Since MRCLAIM"s would not pay for the repairs; Napleton charge me $635.00 to find the problem, deductible and towing. Napleton and Chrysler refuse to help me, in anyway, in getting MRCLAIM's to pay for repairs on my truck or cover the tear down charges, Deductible and towing charges. Chrysler, co. Could have written a letter requesting MRCLAIM to work out something with me; But Chrysler refuse to do that and that is a total lack of customer service.
These companies are an extension of Chrysler; and if Chrysler let their Dealership's and Extended Warranty companies abuse their customers, these companies, will soon will run out off their customers. The Dealership can keep your customer or run them off.
Right now I would Just; settle for MRCLAIMS to pay for the "dianogstic, deductible, and towing fees "$635.00."
I will "NEVER EVER" BUY ANOTHER EXTENDED WARRANTY AGAIN. NOR will I buy another car from; NAPLETON, Chrysler, Dodge, Jeep dealership. in Kissimmee, Fl. and I hope neither will anyone that reads this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.