Motherhood Maternity / Destination Maternity

I ordered twice within the last few weeks. I received an email for both orders that the orders have arrived at the store. Unfortunately, when my family member showed up to pick the items up the manager indicated that the items were probably still in the delivery truck even though the items showed they arrived and were scanned in. My family member went again a few days later and same story. Then upon inquiring to motherhood maternity corporate customer service via email about my items - they ended up refunding my order because i'm sure they contacted the manager but didn't bother to call me to let me know (I guess they don't care that i'm having a baby and need nursing gowns)! Um I wasn't asking for a refund - i'm giving birth soon I just wanted to know where my items were. I again called their corporate office and they contacted the manager but were given no concrete information as to what happened but are working with me on a solution to this. So moral of story please inform motherhood maternity corporate office so if there is a pattern of this at this store something needs to improve in the way this store handles their incoming shipments - because the items were obviously checked in and it's not fair to nursing mothers that this should occur it's careless for our future babies 1-800-466-6223.