I purchased advertised UNC Walker Half Dollars and a BU Peace Dollar on Dec. 2nd 2008.
After 2 weeks I hadn't received the items and contacted Michael A Lavanga (eBay ID mikescoins1). No response to several emails and I was using the eBay contact tool.
I had to file a non-receipt claim with PayPal and finally got a response. They said they shipped the items and provided tracking. I received the coins 1 week later, not in time for Christmas because I needed to ship them.
The coins were not UNC or BU and I again contacted mikescoins1. He replied and offered to refund my money only if I dropped the claim with PayPal. I requested the return shipping address because his eBay contact information and the item shipping information were in 2 different states. He stopped responding.
A few days later he provided the tracking information to PayPal, pressumably to close the non-receipt case and recover his money. I had to call PayPal, they were very nice and closed the non-receipt case and opened an item not as described case. The case is still pending.
In my opinion, I think that Mr. Lavanga tried to pull a fast one; by not shipping the items he forced me to open a non-receipt claim. Then, he shipped coins that were not up to grade. He could prove that items were shipped and received. I am sure it was his intention to have the case closed in his favor. PayPal states that once the buyer closes a claim it cannot be reopened.
I don't think he was counting on me making a simple phone call to PayPal to have the claim changed from non-receipt to not as described.
Once this is all over, I am also filing a complaint with the local BBB. If I do not receive my refund, I will be filing a report with my local police department and with the police department in Mr. Lavanga's town.
I hope that you returned the items using some sort of tracking and delivery confirmation.
I also bought coins sold as BU and UNC, they weren't. I am currently looking into filing a complaint with the BBB.
I want to add that if Mr. Lavanga would have simply provided the return shipping information everything could have be resolved. But his refusal to respond forced the escalation of the dispute to a claim.
He has many policies on his items and emails stating what he will do about non-paying bidders. But nothing about his commitment, integrity and responsibility as a seller.
I have bought items from him before, I don't understand his attitude on this transaction.
The complaint has been investigated and resolved to the customer’s satisfaction.