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I filled out one of those "free trial" promotions online for a muscle supplement and was charged 112.12 on my capitol one card. Not only did I not want this type of product (erectile dysfunction pills) but did not want to pay an outlandish fee of over 100 dollars for it. My credit card was also charged a 98.00 fee for something that the fraud department caught. I am now in the process of trying to get my money back. Max lab is a scam, they tempt you in with a "free trial" that you only have to pay shipping and handling. But then their piggyback companies tack on other fees for nothing.
dragons den should own up this fraud. also the bank of montreal should be looking at his company. very poor customer help. I to cancelled my bmo card.
I to was scammed by this company. I ordered 3 plus 2 free bottles. I got a antiwrinkle cream which I did not order. The next month I got my bmo statement and they had charged me for another round of their pills but did not ship me anything. Before I could cancel the charges on the same day they charged me again. They got me for almost a 1000.00 bill. They are crooks and the sharks tank is to blame for endorsing these people. The bank of montreal said that I had to get the money back offering me no help. I canceled my bmo card and went with cibc. so bad on the shark tank bad on the bank of montreal
Ordered 1bottle hemp gummies advertisement stated buy one get one free for 19.95...Was charged $205.00 and also 19.95 for hemp oil I never ordered... Total scam company...Buyer beware!
Giving my CC # at the beginning was a big mistake .Thankfully, I checked my CC account and saw that their magical number $271.21 charge was taken from my card . I called CC company and they were able to refund me my full refund Lucky me . Double lucky me because the unordered stuff arrived 3 days later . Having read this article confirmed to me that I shall just keep the stuff
Ok, first a shout out to Bank of America for declining the $160 in charges they tried to hit me with today. Whoop Whoop! I called them and they said the free trial terms are this: You get to try it, if you keep it they bill you. ha ha ha! That is not a free trial. Shame on me for not investigating this company first. What an absolute scam. At least I'm only out shipping both ways. It could be much worse as I'm reading here. Surprised this behavior is legal but such is life when doing business on the internet. :( Hopefully more folks will read your warnings before being burned.
** DEFINITELY .. BUYER BEWARE OF THIS PRODUCT **
Did a bit of research on this product after seeing the pop up and one of the Dragon's Den investors endorsing the product. Tried finding the percentage of hemp or CBD noted and couldn't find this. So I thought it would be on the reverse side of the label which didn't show online, or possibly on the box that the product would be shipped in. Didn't see the investor on their website afterwards either.
Ordered the trial with additional free bottles. The free trial arrived in a plastic zip lock baggie wrapped in brown paper and foam wrap .. no boxes and no ingredients noted. Not anywhere on the bottle is a 'mg' listed, nor are ingredients noted so I know exactly what is in the oil, thus allowing me to get a higher or lower dosage to help manage my pain levels, let alone know if I'm allergic to any of it's contents.
This product doesn't work for my pain. However, I received an additional bottle the following month and another charge. I re-read their website and couldn't see it noted anywhere that it was an 'auto-ship order' when I requested the trial offer.
After 2.5 weeks of trying the 'out of service' phone number on their website, I finally got through to their customer service and spoke with a Kayla who proceeded to offer me a discount of the one bottle I wanted to return, or I could get charged 20% to return the bottle, plus I would have to cover postage. I asked to speak with her supervisor to see if the 20% could be waived .. NO .. it's policy. I asked to speak with the policy maker or owner of the company. Again I could not, nor was I given the owner's name and they would not be passing along any messages to the owner.
I was so annoyed with the cold demeanour of the supervisor, Kim during this call, I settled to take a 50% reduction on the price and keep the bottle. My monthly auto-ship has been cancelled (I hope) and I've also requested no third party agents contact me either. I work in the servicing industry and I would never speak with customers the way they spoke with me, which leads me to believe they get more complaints then compliments.
JP~Toronto, Canada
Bought this product with the thought that the TV promotion through Dragon's Den and the powerful Business Sense they were promoting could not be a scam. Turns out, this was the worst sales transaction I have ever Experienced. Product was below satisfactory in its effects. I have been charged 3 times for more products which I did not order. Called 5 times. Not one person speaks enough English to help me. Also, the former RCMP Jim Trevliving, and the rest of the panel are using Dragon's Den to promote their own products, targeting the elderly with promises of alternative health remedies. Shame on you . What a world we live in.
I ordered 3 bottles for my elderly, arthritic mother at approx. $40 per bottle and the email receipt they sent me had NO AMOUNT on the invoice. It turned out they charged me over $200 US for 3 bottles. I called them and they gave me a partial refund to reflect the advertised price that I SHOULD have been charged. At no point was I told/advised that this was a quarterly SUBSCRIPTION so I was surprised and infuriated that I just received another 3 bottles in the mail yesterday. Fortunately I was able to contact customer support (*they seem to have 2 numbers listed but I was able to get through at [protected]). After much 'haggling' (they wanted to give me a discounted price which I refused out of PRINCIPLE of the matter) I was given a RMA # to put on the shipping label to return the package (at MY expense, but it's better than paying for a product I did not REorder). I am trusting that I will get a prompt refund on my credit card once they received the TRACKED parcel. BTW, , both my mother and myself found absolutely NO BENEFIT from this product. So I DO NOT recommend it at any price.
Fyi, re. my previos comment... the product that I ordered was called hemp max (hemp oil).
Be Careful This is a scam I tried because of all the benefits it said to help with ailments and it was to be free and only pay s/h well that's not true my credit card was chged 106. then I thought ok I have the product let my son try it and if it does not work you have 30 days, well did not work, sent it back, no rebate. Now I thought this was finished with, did not know it was recurring every month. There was a charge on my credit card 6/18 2020 for 95.40 now I cant get through to them Their customer service number is OUT OF SERVICE very convenient. Also did not have the 30 days trial and have a 2nd bottle. No way of contacting them.
Buyer Beware They were sooo convincing. Now to argue with the credit card company.
Much of the blame goes to the credit card companies who do not do nearly enough to protect consumers who use their payment services. The credit card companies are at least morally if not legally guilty of aiding and abetting acts of fraud and need to be held responsible. If more people complained directly to their elected representatives maybe things would change.
Much of the blame goes to the credit card companies who do not do nearly enough to protect consumers who use their payment services. The credit card companies are at least morally if not legally guilty of aiding and abetting acts of fraud and need to be held responsible. If more people complained directly to their elected representatives maybe things would change.
I ordered 3 bottles supposedly at $39.85 each; didn't get an invoice; they charged my credit card $271.21.
TOTAL SCAM; DO NOT BUY; WARN OTHERS
I had the same experience with Max Labs in which I tried to order one of their products, Test Troxin as it was offered 1 bottle free for a trial period not stated on the web page but assuming it would be at least a few weeks after receiving it. After completing the order, and filling in my Capital One numbers including the one on the back, I checked out of the site. Not 5 minutes later I received a call from a woman who in very broken English, that I had not completed my check out and she was on about requiring to agree to another product which I could not even understand what it was and with a loud background noise as well, I just said cancel the whole order now and hung up! A week later I received a package with, no billing, now paperwork nor pricing, just more advertising pamphlet and the Test Troxin as well as a bottle of Max Ripped Nox. As I am a senior, I could not even dream of needing nor wanting a muscle enhancement product but do have ED problems so, I decided to try the Test Troxin but after a very short trial period, I found no improvements so I sent them both back, one unopened but my Capital One credit card had been charged for $227.56! I was fortunate, or perhaps not, to have found an address on the original shipping bag and sent it there requiring a signature upon arrival so I could track it. I immediately complained to Capital One who seemed like it would be a chargeback to the providing business and my next bill showed it was reversed but the company (who suddenly changed the name) sent Capital One a dispute back and I was recharged again! I was required to send documentation of proof of my returning the product, times, dates etc. A written statement of what had occurred and reasons for returning the product. I must have spent hours on the phone with the Capital One Fraud department and call after call, I could never speak with the same person so, I had to relate the whole situation over and over with some of the representatives seeming like they were simply sleeping while I was thoroughly fed up with the progress. I finally got a credit balance refund of $106.61 on my Capital One statement and thought perhaps this would be the end of it and have to settle for it. NO, NO, a statement again came today, I am again rebilled for $227.56 by Capital One. This has been an ongoing affair since August and I believe Capital One sides on the billing Client rather than the consumer but they have you at a disadvantage as they will simply charge their exorbitant interest fees and simply wait you out but, as I am a senior on fixed income, I shall take this to the BBB, the Canadian Department of Consumer Affairs and apply to Market Place to look into these companies whom I consider are attempting to defraud consumers. I also suspended the use of my Capital One for good!
I did a chargeback on my credit card. when this case is resolved, the results will be posted here.