Menu
Login
I hired Mac the Mover Alabama LLC for a move which occurred on (loading) 9/9/2022 in Montgomery AL and (unloading) 9/10/2022 in LaGrange GA. He was paid for the moving service via Venmo (deposit on 9/8).
During the unloading I noted a piece of furniture (birdhouse table) was damaged. The movers called Scott Turner about the damaged item. I spoke to Mr. Turner and he stated he had a company he used for repairs, although they may be 'backed up'. The movers took the item back for it to be repaired.
I texted Mr. Turner on Tuesday, October 25 @ 7:54 am to follow up on the repair and when it would be ready. Per Mr. Turner's response also on Tuesday, October 25 'I'll check on it today and let you know.'
On Wednesday October 27 @ 6:28 PM I sent a follow up text message 'Hi any update?", and again Wednesday November 2 @ 8:42 PM. No responses received from Mr. Turner.
I had someone else call Mr. Turner to ask about the table and he told them 'I'll check on it today and let you know.' He never contacted either of us.
Additional follow up text messages sent on November 12, November 14, and November 15 all with no response. The 11/14 text message was to simply find out how to get my damaged table returned so I could get it repaired myself.
In addition to the text messages, I've sent emails on November 1, November 16, and November 28. No response back to any of the emails.
I've left voicemail messages on November 14, November 15, November 23.
Using a different cell phone number, I called on November 23. He answered the phone but when I said who I was he 'hung up on me'.
At this point I simply want the damaged table returned or for the phone number of who I can contact to pick it up, or for him to cover the cost of the item.
This was the 2nd time using this moving company.
Desired outcome: At this point I simply want the damaged table returned or for the phone number of who I can contact to pick it up, or for him to cover the cost of the item.
DO NOT USE THESE PEOPLE.
We hired this company to move our home November 13-15, 2023. Scott Turner went over all the information, provided an estimate and described the steps needed should any repairs or replacements need to be made and ensured that “his guys take great care of everything because they pay into an escrow type account to pay the deductible”. All I have to say is my [censored] they do. They ripped the magnets almost off our sleep number bed, damaged a pottery barn chair, sheared off a spring from our lazy boy couch and damaged other furniture items.
This man was so persistent on texting me for his final payment when I wasn’t even present at the delivery location(my husband was) threatening fees and referring to “terms and conditions” he never sent us but when I’ve been texting him to provide the insurance claim info to repair my items he seems to not be able to respond.
In addition to his “final payment” the man estimated a “range” after visiting my home for the estimate. We even took 2 trailers of boxes and furniture to our new location PRIOR to his company moving us. So there was LESS stuff in the home. Explain why he had to get a trailer from U-Haul because he didn’t estimate appropriately and then had the nerve to charge us more saying “oh you had more stuff then what was quoted”. My husband went and paid him without me knowing. This guy was throwing out personal items into the back of “his sons” pickup truck and now doesnt want to respond to texts to repair the items his people damaged.
DO NOT USE THESE PEOPLE TO MOVE ANYTHING.