Luther Ford DealershipAvoid this dealership, and to avoid FORD in general

On Saturday October 7, 2006 I purchased a 2002 Ford Ranger from this Dealership, which is about 50 miles from my home.

When I test drove the vehicle everything worked fine.

1 day later, a noise began in the engine and the CD player stopped working, at the time of sale the salesman informed me that the Ford warranty had elapsed, so he would cover the vehicle for 1000 miles.

I agreed to that because I new that I was buying a used vehicle. When I talked to my salesman I told him what the problems were and he said bring the car out and we will take car of it, I asked him would it be OK if I would take the car to a closer dealer he said no because they would back charge him a $1000 back charge, so I decide to bring the car to the dealership the next Saturday morning.

After driving 50 miles to the dealership, the mechanic looks at the vehicle says the the engines noise is a serpetine belt and would cost $181.00 dollars to fix and that the CD player is inoperable and would cost $800.00 to fix and that my Salesman would not cover the problems, because the warranty was only for safety issues.

So I checked into other dealerships and they would fix the belt for half the price, so now Luther says they will fix it for half the price, and won't even mention the CD player. After repeated calls to the dealership, asking to speak for the owner, the Owner MARIO LUTHER never returned a call, and had some of his Lackey' s call and give us the same old Dealership crap.

All I can say is that, the experience was eyeopening, I am going to make sure I tell everyone I know to avoid this dealership, and to avoid FORD in general, this is my first and last FORD Product.

I am filing a Better Business Bureau complaint, and also filing a Complaint with FORD Corporate.

Kevin

LUTHER FORD 3629 Route 119 Hwy South, Homer City, PA, 15748

Responses

  • Ca
    Carissa Luther Apr 07, 2009

    for one thing just because YOUR car doesnt work doesnt make our dealership bad. the owner my father gets so many calls a day he doesnt have time to dewal with the little carp that you complain about. if you felt it was that big of a deal you could have just taken it to a place closer to your home its not a law to bring back to the store!!!

    0 Votes
  • Na
    Nannette Luther Dec 10, 2009

    your an IDIOT!!!

    0 Votes
  • Lu
    Luthersucks Jan 24, 2011

    Seems to me like the Luther girls are the IDIOTS!!! Why would you go on a public forum and bad mouth a customer about his issue and state in plain english that you or your father "doesn't have time to deal with the little crap that you complain about" ***spelled correctly that time***, your father is in a service industry where providing and maintaining positive customer relationships should be his primary focus, no matter how small the complaint. He bought a car, 24 hrs later, things started breaking on him, do the right thing next time.

    1 Votes
  • Dw
    dw whitehead Mar 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    They are still crapping on their customers!

    0 Votes

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