The complaint has been investigated and
resolved to the customer's satisfactionResolved LifeWatch — Poor Product & Customer Service
resolved to the customer's satisfaction
The heart monitor is a poorly designed product with even worse customer service. The product is a hacked cell phone that was "customized" and whose battery quickly depleted; the hanging neck harness was unnecessarily large and clumsy and had electrical leads that came out with minor normal movement; and, the body sensors which have a gel adhesive were always falling off. Long story short, it was unusable and I was billed an extraordinary fee for a product that did not perform the required task. As for the "techs", they are offshore and tend to call at ungodly hours because it is convenient for them. Difficult to understand them as well. Overall, a very frustrating experience which I shared with my physician and his staff. If you have an alternative choice, take it.