Lereta LLC review: They again charged me, no idea why

It has again happened. The company Lereta LLC has charged me again. It was one year ago and today I noticed another charge and the sum was the same. I already called to the support team, but the lady told me that she knew nothing why I have been charged again. She advised me to call next day, but when I tried to contact them next day, the phone was busy and no one picked it. Terrible and strange situation.