Lakeview Loan Servicing, LLC – Complaint

My mortgage company Lakeview Loan Servicing, LLc has 3 payments of mine for August and September. I asked for 1payment for August to be returned before they took out the September pymt. They said it would take7 to 10 days before we got it. That was the middle of August. Have not received it yet. They then took out a pymt. in September. So I put a stop payment in at my bank thinking they would send that one back. But no. So I called again. they said they would expedite my paymt. to me. As of now I have not received one cent back. What can I do? Do I just let them take my money or what? Thanks for any help you can give. Sharon Kay Hogg.