KPMG review: Totally time & money wasting customer service

This is a highly unpleasant & negative personal experience this morning re calling the KPMG designated hotline re this Life lab class-action settlement.

I had to repeatedly explain to the 2 KPMG people with the same Marie name about my inability to access internet & printer in additional to my high concerns over disclosing my personal information online or via email, etc. My call was straight-forward & simple enough that I was merely asking for the claim form mailed to me, & I mail back the completed form to KPMG.

There should have been a very simple, non-complicated little reasonable request WITHOUT the need of KGMP keeps demanding my name, phone # & other sensitive personal information at this stage other than a mailing address. Yet, I needed to keep explaining & elaborating to these 2 KPMG people my fears over online security & limitations accessing & using online technology / claim form with my personal information.

I simply wanted a blank claim form mailed to me. The second Marie supposedly a supervisor, denied me from talking to her manager & hang up on me after accusing me yelling at her as I was getting upset & annoyed why a simple request needed so many explanations & debates.

I only feel that KPMG is attempting to create hurdles for & intimidation to some valid claimers from getting their fair settlement or this is simply their substandard customer service culture as they are so big! Or KPMG cannot afford a postage stamp?