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My wife was insulted by Kerrs Imports director. I want you to remember this name- William Paul. he is verbally abusive. I can’t understand how a man with so low moral principles can run a company! Please help me to get compensation for my wife. If someone knows what I need to do, tell me!
Hello
So you straight away aim for compensation for hurt feelings. Let me hurt your feelings some more, you and your wife are probably litigious babies that can't handle any answer other than the one you expect and made in your own empty skulls! that's not how the world works So kick rocks and go to your cry closet and STAY THERE! The folks that run Kerrs are the nicest and most informative people you've ever met and will go to their ends to make it happen! I will support the folks at Kerr's and make litigious idiots like you and your wife cry at every oppotunnity!
Sinerely
Seamus Crawford
I cannot answer for what some of these people construed as "insulting," but I have had multiple sales interactions with Bill over many years at the San Antonio Highland Games and have always found him to be humorous, helpful, straightforward and honest. I came to him once after my kilt had "shrunk" in my closet. Instead of trying to sell me a new kilt, he provided me with belt extenders which have allowed me to wear all my kilts again. I have bought multiple items in the past, and when I was seeking a small sporran for my Scottish Dancing attire, he gave me one gratis, which spoke eloquently to me of friendship, and is a reason I will always go to Kerr Imports first.
The Kerrs, to include Bill, are wonderful, sweet, most helpful people. It deeply saddened me to see this negative post/complaint about him. Obviously, the individual doesn't understand Scottish people, etc. I LOVE his humour - it's dry for one thing - of which is typically Scottish. I have never ever seen/heard of what he was alleged to have done to this individual's wife - complaint was too general. Even though this happened several years ago, I just came across it. I adore these two, and love to talk with Bill. He tells it like it is, but I have never EVER known him to be insulting, and especially to the allegations stated above. Well, people are entitled to their opinions and perceptions overall, but thankfully there are far more of us who know and see them very differently. Plus being Scottish myself, get to know and understand Scottish people overall, etc...
I've Known Bill Paul and his wife for 20 years and I cannot imagine either of them being deliberately "rude" to anyone. I have actually worked for Bill at some games and he and his wife are very professional, knowledgeable, and helpful to all. I also cannot think of how anyone should be "compensated" for something that the complainant won't even explain!
You don't even say what was so egregious. I have found William & Marion Paul to be very helpful and honest. I once went to them to by a new kilt because I had gained weight. William could have easily have made a sale that day, but instead told me how my existing kilt could be altered to fit instead. That showed me a great deal of integrity and that he has his customer's best interest at heart. I have done business with this company for a number of years and will continue to do so. William is honest & direct. If your wife felt insulted, I'm guessing he told her the truth which she simply didn't want to hear.
I found Kerr's import to be extremely helpful at the Utah games. My young son forgot his ghillie brougues (almost outgrown but we'd not yet found a new pair). We went to all the vendors looking for kid sizes including Kerr Imports and struck out. Mr. Paul actually came and found us an hour later, another vendor had come and set up next to him with used ghillies including small sizes. The other vendor didn't even realize we'd be referred by someone. Above and beyond helpful. Also fun to chat with and hear his stories.
I have purchased goods from the Paul's this weekend at the San Antonio Highland Games. They have excellent quality goods and are very knowledgeable and helpful. We had hearty laughs as we joked about my family originating from the Borders while Bill is a Highlander. Needless to say, we had quite a laugh at his comments. The comments were the same I received this summer at Urquart Castle in Scotland by a Fraser clansman re-enactor. The dry British humor is either loved or hated by Americans. I love it and dish it out a much as I received. There is no I'll will intended. It's just a different sense of humor. I love it!
He is very helpful, direct, and fun. A true Scotsman.
I realize this happened several years ago but I have to come to William Paul's defense. He has been a vendor at the Arizona Highland Games in Phoenix since before dirt was invented. He's a national treasure. People go to his tent to be insulted. It's like eating at Ed Debevic's in Chicago, except Bill Paul doesn't dance on the table tops!
Lighten up folks - life's short, eat haggis!
Don Finch, President
Caledonian Society of AZ
www.arizonascots.com
I just spent a considerable amount of money yesterday at the Prescott Highland Games with the Pauls. They were both QUITE friendly, helpful, and, MOST IMPORTANTLY, honest! William "calls it like he sees it"; he not in the least bit simply "out to make the sale". If your wife cannot tolerate someone being honest with her (which was my take in how he was speaking to ALL the customers in his shop), perhaps she should simply STAY HOME. DO NOT slander this man, and demand to be compensated, for his honesty!
We just chatted with Billy Paul this weekend at the Texas Scottish Festival in Arlington. He and his wife were very kind and helpful to us. He spent quite some time checking for another tartan scarf for my mom. I quite enjoyed chatting with them and will be buying our kilts from them.
I witnessed this man in action one time. He was very rude to a number of people and it was not coming out the wrong way he was being verbally abusive on purpose. Reporting things like this immediately to the people that are running the event is what needs to be done. If enough people do that then they can get him removed from the event and he would not be invited back. Not sure if I was at the same event as the person that posted this as this particular vendor goes all over the country. But he is an extremely disagreeable little man.
I experienced the same at the San Antonio Highland Games this year. I was looking to buy whatever I needed to get my family started and I tried several times over the two days to even be acknowledged as a customer. Both of them were more interested in chatting up people they knew, or apparently people they perceived were going to spend money with them, even talking about non business topics while I and others waited. I patiently waited for my turn and they’d just skip me, standing right in front of them looking at them to be helped, and they’d turn away and go look for someone else to help or go tidy up a table. They never once greeted me, asked if I needed help, nothing. It felt rude to interrupt them with someone to try to get help and when they’d look at me and walk away, I was like “am I supposed to beg them to sell me something, chase them?” It was so awkward and uncomfortable. Nothing like the caring people some here have claimed them to be. I could have let it go if it happened once, a misunderstanding, but they did it several times over several days. They clearly didn’t want to sell me anything and I have no clue why, because the only thing they could gauge from me was my appearance, since they refused to even talk to me. There’s clearly some like of judgement be made by them. I gave up and left the games with nothing. I can easily see how one or both of them can be seen as being rude. Acknowledging your paying customers is common sense and shouldn’t fall under “it’s Scottish humor” like someone stated above. Rude is rude. I wouldn’t be talking about suing them like the OP, but certainly people should know that these two definitely treat people differently, why that is really doesn’t matter. Also, the Highland Games events should know that their patrons are not being treated respectfully.