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I went with KanKan for the 10 lessons for £99 deal. Unfortunately I had to undertake legal action with this company!
I originally went for deal which was 6 hours at the start, and 4 hours worth of drving on the week of my test. Seeing as it was cheap! My instructor had offered that if i wasn't happy with her I could easily switch instructors. I then rang up KanKan to do this, as she was a terrible instructor. I had done over 30 lessons with her and felt like I was getting no where! My money was being wasted every lesson, and she tried to charge me £60 extra on the day of my test (which I had to change after 6 months of driving as I wasn't 'ready' apparently!)
- She wouldn't teach a manouvere properly, instead she would tell me to pull up and just do the manouvere. I found this instructor difficult to learn with! She would swear at other drivers in an aggressive manner, and whilst I was driving would distract me by asking me about my private life. Since when was asking about my love life and what I eat related to driving? Very unprofessional.
Unfortunately, when I rang up KanKan they told me my remaining £40 worth of 4 hours driving lessons was with her as she went independant and no longer works for them. SECRETLY, they had transferred my money to her without letting me know! As a paying customer I seeked legal advice and sent KanKan a letter. They acted as if they had nothing to do with this matter, when I have PROOF on my bank statement that my money was directly paid to them!
Now they have given me the address and house number of my ex-instructor. Which I didn't even request. Odd. And they expect me to 'fight' her, as they are too lazy to even bother to fix the mess they have created.
The instructor's independant company is LOVE2DRIVE, so I advise you to not go to her. She will charge you extra, and drag your lessons on so she can get money from you. (6 months of driving and still not ready? Really?)
What KanKan and my instructor should've done:
1. Told me that they transferred my contract over to her.
2. Told me the terms and conditions clearly
3. Behave professionally (not swearing or taking your flip flops off in the car to whack insects in the car ... WHILST THE PUPIL IS DRIVING!)
4. The instructor should have not have sent me rude and insulting text messages
5. She should have arrived early to all her lessons. Not 10-15 mins late every lesson.
6. She said I was not 'flexible' when she would give other pupils priority, and make me rush home from college/work from Essex to London with a time frame of 30 minutes! Apparently the other pupil was working for the council and was a single mother, the instructor gave her the sympathy card as her life was 'stressed'. When I too am a PAYING CUSTOMER and my test was coming up.
Beware of KanKan/Drive Dynamics and the ultimate fraudster LOVE2DRIVE!
Unless you enjoy wasting your time and money.
I am going with BSM, they are charging me £19.80 per hour. 20p Cheaper than KanKan/Love2Drive (whoever I was with!). They are much more PROFESSIONAL and will not be charging a ridiculous £60 on the day of the test.
THEY NEED TO LEARN MONEY DOES NOT GROW ON TREES. We work HARD for our money, unlike them!
The complaint has been investigated and resolved to the customer’s satisfaction.
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I had a terrible experience today with this Company- a RUDE and ARROGANT INSTRUCTOR in Milton Keynes area. I would never ever approach this driving school ever - John the instructor picked me up 10minutes late and insisted to see my paper work licence where in fact i have showed the ID and that is enough for the first lesson but he was very aggressive and insisted to see the paper fact even if I have explained that I do not have it with me and cannot find in my house but assure him I will show it next time if I want to have a lesson with him and he said to me that I might have a point in my licence and said in that case you will not have a lesson today and he was shouting that thats why you failed. what A TOTAL WASTE OF TIME. HE SHOULD NEVER BE AN INSTRUCTOR.
DO NOT USE THESE PEOPLE, SERVICE APPALLING. HAD 4 LESSONS, PAID FOR 7 AND SINCE THEN INSTRUCTOR NOT CONTACTABLE AND COMPANY UNHELPFUL.
I booked £99 lesson block as a birthday present for my son in law in April, so far we have heard nothing! I have rung and they give me the customer service number which drops out upon answering [ several times ] have e mailed still no response and have threatened action if they do not ring me STILL NO RESPONSE do not use these people if you want to hang on to your money.
The review centre has a face book page so you can post your grievances on their wall. That way Scam, Scam and DD cant complain and get any bad reviews removed!
i just left and they are suing me for 11 k they are complete charlatans and have no morals its disgraceful and the owners should be ashamed of themselves. i dont know how they sleep at night i really dont they are ruining peoples lifes. having sed that from my point of view i dont have any assets and live in rented accomadation so they are wasting there time with me. but people shud know
To the ex drive dynamics instructor above, How did you get out of their Franchise Agreement? Did you work the full term or manage to come off the agreement early. If you did come off early how did you do it? I am in the boat and need to get out sooner rather that later.
I have been a driving instructor for this company & I couldn't agree more with the comments from pupils! My experience with Kan Kan/ Drive Dynamics has not been enjoyable, to say the least! The offer of 10 x £99 is a trap, not only for the pupil but for us instructors too..the only time that they have contacted me is when they demand their extortionate weekly franchise fee...eg. They give me 1 pupil a week, charge them £99, which i have to off set to my franchise; then have to honour the pupil 6 hours & then give pupil on week of test 2hr lesson free + 2hour test free! How the hell can an instructor make a living? THE OFFER IS TO GUARANTEE KANKAN STAY IN BUSINESS, nothing else cos once they have your money they don't want to know!
I too had a similar experience with them. I am now trying to get my money back. They do not tell you their full terms upfront but claim that every driver deals with booked lessons differently (that makes absolutely no sense to be working for the company but then have your own policy). They are very dishonest and wouldn't even let me speak to a manager about my complaint. They definitely con people out of money!
Beware! Stay away from them!
I am trying to get a refund with them and they are refusing!
I totally agree with what you have said! KanKan/Drive Dynamics are a poor driving school who simply enjoys stealing from pupils!
Do not go with SADAS from LOVE2DRIVE (ex KanKan instructor), she is a disgrace to driving instructors. And will never value the fact that you're paying her, she enjoys dragging lessons on! From a 2 hour lesson with her I learn nothing. I mostly feel depressed when coming home after my lesson :(