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We asked for pricing from John's car service, via e-mail. Provided time of arrival and destination (Ft. Lauderdale to Miami) and return information. I never confirmed or provided a credit card or anything. Even sent a note stating we'd changed our plans. Good Friday, he called to confirm our pick up time from FLL hotel. I advised him that we'd canceled with him months ago (based on a previous user review).
Then, at the port (which any who've cruised knows it pretty loud and busy), he calls, never says who he is, just that he'd be at the port in 10 minutes. We assumed it was the agency we had pre-paid the limo for (both had 954 area codes). After 2 miles, we see the card for 'john's limo' and needless to say, we were UPSET!.
We'd been tricked. I told him I had canceled last week and he replied 'well, how were you getting back to the airport'. I wanted to say none of your darn business, but my 6 & 8 yr old were with us. Long story short, the correct limo company called 5 minutes later and was there to pick up up... we had to pay twice! He claimed it was an honest mistake... NO way.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am the owner of John's Car Service LLC and I am writing this message to dispel the falsehoods indicated by this complaintant. This woman made a reservation by e-mail with me several months prior to her arrival in Fort Lauderdale. A few days prior to her pick up time I call to confirm the reservation. She said she had cancelled the reservation by e-mail which I never received. I said fine and removed her name for the pickup. I made the mistake of not removing her name for the return pick up the following week at the port of Miami which was part of the initial reservation. The following week I arrived on time in a stretch limousine having driven 32 miles to pick her up. I said "this is John the driver, are you ready to be picked up?" I began the journey to Fll when 20 minutes into the ride she saw my business card and let me know she was in the wrong car. I asked "would you like me to take you back to the port?"
She said "no, just get us to the airport." The other limo company never arrived on time and they did not call her, even though they were way past the pick up time. It was she who called them from my car. Needless to say she was upset. I got them there safely and on time. I discounted my rate by 25% in order to make amends. Her husband told me he was going to go on line and ruin my business. I have spent years making every effort to provide clients with first rate service. This was one of those times when an honest mistake was made. I apologized profusely, discounted my rate, yet these people were hell bent on making me look bad. There is no excuse for this type of behavour. Now you know the truth.
Sincerely
John Steele