The complaint has been investigated and
resolved to the customer's satisfactionResolved John's Car Service — Awful experience
resolved to the customer's satisfaction
We asked for pricing from John's car service, via e-mail. Provided time of arrival and destination (Ft. Lauderdale to Miami) and return information. I never confirmed or provided a credit card or anything. Even sent a note stating we'd changed our plans. Good Friday, he called to confirm our pick up time from FLL hotel. I advised him that we'd canceled with him months ago (based on a previous user review).
Then, at the port (which any who've cruised knows it pretty loud and busy), he calls, never says who he is, just that he'd be at the port in 10 minutes. We assumed it was the agency we had pre-paid the limo for (both had 954 area codes). After 2 miles, we see the card for 'john's limo' and needless to say, we were UPSET!.
We'd been tricked. I told him I had canceled last week and he replied 'well, how were you getting back to the airport'. I wanted to say none of your darn business, but my 6 & 8 yr old were with us. Long story short, the correct limo company called 5 minutes later and was there to pick up up... we had to pay twice! He claimed it was an honest mistake... NO way.