Jewelry Enterprises — Fake pandora
ON April 1st I purchased a Pandora Tropical Palm Ring on sale from an American-looking Pandora e-Store. I paid £39GPB, which included shipping.
11 days later I received the ring - from China - which was clearly, laughably fake.
I sent photos to the company; along with proof of purchase and made it clear that it was a fake item, and asked for a full refund as per their website.
They replied a few hours later saying that due to their customs, they'd never get the ring back and offered me £13GBP as a refund. I declined, saying I expected the full amount, They again replied that although the ring was indeed fake it was a 'good price'. I threatened to report them and they eventually promised a full refund.
I also took the opportunity to report them to Pandora who confirmed that they're 'well-known' to be supplying fake Pandora items.
Over a two week period, I emailed repeatedly asking where my money was and I got told to wait due to 'differences in banking'. I continually asked for proof of the refund taking place but didn't get any response.
Then, two weeks ago. I email again and they said they hadn't processed the refund but would do it immediately.
Nearly two months later I still do not have my money back.
I attach a photo of the ring, and the company's box against a genuine Pandora box.