International TrucksMechanical breakdowns!

S
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Verified customer

I'm writing this complaint wondering if I’m the only person in this situation. I'm a small business owner with 4 tow trucks and a light duty service truck. I bought all 4 of my tow trucks from a place called Beltway International in Baltimore Maryland within the past 2 years. Since The International company is known for its reputation with reliability and warranty I figured this was the best way to go. Since then I have had nothing but problems with the trucks. I cannot even begin to write the amount of times our trucks have been in service for reasons due to mechanical failure. I'm talking about stuff that a Preventative Maintaince check has nothing to do with. Alternators, Water Pumps, High Pressure Pumps, Turbos, King Pins, Wire Harnesses, and Cam Shafts just to name a few. These are trucks that aren't even 2 years old and have already had all of this work done. I have been put in a situation that is very hard to get out of, by having the trucks broken down so often it has begun to cost me more money than they are making. Once I talked with the service department at the dealership they basically tell me that the only thing they can do is fix the truck, even though on numerous occasions the thing that they need to fix, has already been fixed before. Part of my biggest complaint is when the trucks go in for service with an appointment scheduled, it doesn't get looked at for approx. 2 days, then it takes a day or 2 for them to figure out what is wrong with it, then 7 out of 10 times the part has to be special ordered. As of right now I have two trucks down, one of them needs a camshaft (for the second time) and the other needs injectors or a high pressure pump (2nd time on injectors, 3rd on high pressure pump). After talking with one of the service guys today, he told me that my camshaft is "code L" (whatever that means) and it wont be "shipped" until august 5th (today is July 17th). I feel that International should have to take responsibility for their products they sell. There is obviously something being done wrong at the manufacturing plant where these trucks are made or the same thing wouldn't be breaking down over and over on multiple trucks. Another incident I had with International been upon purchase of my second truck (which we had special built for hauling 3 cars at a time). After driving it a couple of miles we realized something was wrong in the transmission and took it directly to the dealer. We were informed that something in the transmission was put in backwards. Before the first payment was made on that truck it was in the shop for over a month waiting for another "code L" part. International fixed the problem with no charge but the transmission has never been right. After getting numerous replies from the dealer saying that there was nothing wrong with the transmission, and after driving it for a little over a year with the transmission acting like it does, International told me that I would have to pay to get the entire transmission rebuilt due to "Driver's Error". I tried to explain to them that I have been telling them since day one that the transmission wasn't right, but was basically told that I have to pay to fix it or get a broken truck back. To this day the transmission still acts like it does. This has put a strain on me, my family, my employees, and my company. Once a truck goes down for repair, it not only affects the company’s pocket, but the drivers depend on that truck to put food on their family’s tables. I'm sure that if I’m going through all of these problems with 4 trucks, there has to be more people out there with the same kind of problem. Please e-mail me with any stories that you have related to this, and hopefully we can come together and hold someone accountable.

Thank You [protected]@aol.com.

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Responses

  • Qu
    Quincy Kilby Dec 09, 2018
    This comment was posted by
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    Verified customer

    hello everyone. if i had see all this post, i could never brought international truck. i have 2011 international markforce durstar and this truck is giving me problem.Each time i drive around for the whole day, in this truck, i cannot turn the truck off because when i do, it will not start back on for some while. the truck will have to cold down before it start.

    0 Votes
  • Dr
    drscarbro Aug 10, 2018

    Wow - I wish I had read all this before buying this 2012 Intl Transstar with Maxxforce 13...driving it home (used we expected SOME issues) had engine light on...today replaced fuel rail sensor...and fuel filter and some other filter GRRRRR where do we sign for class action?

    0 Votes
  • Kj
    KJ Singh Jul 13, 2018

    I am an accountant in Ontario, Canada. Many of my clients are truck operators.. what I have noticed from my past 10 years of experience is that Internationals were the worst performers. One of my client was so fed up with his only 2012 prostar that after spending massive amount on frequent repairs, he had to sell his house to cover the shortfall.. Terrible

    0 Votes
  • Ro
    roaddog45 Jun 26, 2018

    Okay i wont buy one, i'll get myself and my customers a Freightliner or two.

    0 Votes
  • Co
    Courier Company Oct 31, 2017
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    We have a POS 2011 Durastar 4300 with Maxxforce DT we bought brand new, and it is killing us! This was to replace the brand new 2008 we had that was also constantly breaking. We have spent $28, 000 on repairs in the last 12 months (not counting downtime, tows and rentals) We are a small courier company with ONE truck (the rest of our fleet is cargo vans). We are trapped in this truck... we are fixing or renting constantly or we let our customers down. This thing is the biggest piece of garbage ever, we bought it brand new & paid $1700 month for 5 years to pay for the POS. It now has 475, 000km on it and we cant sell it for $10. In the 1st 160, 000km the engine was repaired constantly under warranty when almost brand new, injectors, turbo etc etc. Now every week we wonder what will break next. Just replaced turbo again, egr cooler, oil leaks, clutch again, cooling system leaks, A/C again, now the high pressure pump gone again... I cant believe that these trucks are the worst garbage on the road and International is not held responsible for the millions and millions of dollars they have cost trucking companies and businesses across North America. It is Sooo obvious why the new ones have Cummins power! We are trying to buy a new truck right now and it will definitely not be an International...too bad they didn't have the Cummins engines in 2011... makes you fell like a real idiot depending on this truck to run a business...

    1 Votes
  • Er
    erbie voyles Sep 19, 2017

    I bought a 2015 terrastar in 2016 maxforce 7, this POS has been in the shop every 2 to4 weeks it had a short in wireing system throwing codes. Price international tyler texas finaly found the problem after 4 trips to there shop, then it dropped a rocker arm they fixed that then it dropped another rocker. The truck ran 45 day longest ever, this time price had the truck 2 weeks before getting into shop, they called said filter O ring bad my cost 450.00 then called today said test driving but had durty oil code did I want them to change oil, I cannot believe this. I ask gary why did you drive my truck where it came in 1 gal over oil, he said they drained it back to level. Please explain how you drain diesel mixed with oil . when I dropped truck off I told them it was over full, oil, smelled like diesel.Gary told me maybe I should open my on mechanic shop, I cannot believe iv'e been treated with such disrespect.What a complete nightmare this uerrastar has been. erbie voyles [protected]

    0 Votes
  • Me
    Medardo Aug 29, 2017

    We only have one International and it has been a lemon! At 40k miles the Intercooler went out and turbo. Also it put water into the engine and had to replace 3 cylinders. At 79k miles it did it again and required a total in frame rebuild! New turbo, intercooler, DPF, injectors, everything! 10k miles later the throttle sensor and the DPF again! Now it was blowing combustion gases into the coolant again. Now they have to pull the head to see why. It's going to be either a cracked head or blown head gasket. Westrux has been the only International dealer to have worked and serviced this truck. Now they are telling me that since it has been over a year since the rebuild, but less than 15k miles, I have to pay for the repair. How rediculous is that?! If there is any class action suit against Inlt. Truck, I'm in. I run a service business and this is affecting my livelihood. It already cost me a $10k job this week because I could not respond to a customer. How much more will this piece of junk cost me? I hate to go out and pay $150k for a new cab and chassis but I may be forced into it or go out of business, all because of International Trucks! My next truck will not be an International!

    0 Votes
  • Jt
    JTee Apr 27, 2017

    Our 2011 International is currently in the shop for EGR Cooler repairs. Initially the Stony Ridge, OH dealer claimed it was the cores only at $2500, but surprise...they broke bolts off in one housing, broke the seal on the other & now are charging me $6300 to cover their mistakes. The whole company and it's dealers are shady!

    0 Votes
  • Bb
    B Brost Jan 08, 2017
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    Verified customer

    We as small business owner had 4 international truck every thing about these trucks are problems first on four month old back end blew ended up with burns did not sue didn't want to be tied up in court Blower went out of the next one said it was driver error the guy driving it was very experienced Paint was flaking off trucks within 3-6 months on all. Gloover international sad to bad so sad. Dropped motor at 56000 km had to fight to get warranty through but they said next time no go and it should only last another about 70, 00 km . We also have had so many break downs and oil leaks it is getting tiring no more internationals for us. When the recession hit we had to send two back couldn't afford payments now even though they have the trucks gloover id sue I got us for the amount owing and they sold one for more than that was owing and the other they have listed for more than what is owing All maintance was done faithfully I still have all the maintance paper work.

    0 Votes
  • Ju
    JustinZ Nov 02, 2016
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    Verified customer

    Oh in addition. Avg fuel mileage for truck since new. 4.6 mpg. But this is normal they said. Now wait you advertise mid 7 to 8mpg. And the truck is the second highest mpg truck on the market next to the Pete. Lol. But 4.6 is normal. They lie out their ###. Stay away from international!!! I'd be on board for a class action lawsuit. That's the only way they'll listen. Maybe. Since right now there is 3 separate class action lawsuit against them for their Max force engines. They've been putting people and small companies out of business for years now or close to it.

    1 Votes
  • Ju
    JustinZ Nov 02, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have a 2016 lodestar. My first new truck. Worst mistake to ever buy. Complained since new something was wrong with the Def system. They replaced an injector for the Def still burning 30gallons of Def to 300gallons of fuel. Find out its flex pipe. $1300 part. Was actually told by dealer that it was recalled but they were instructed by international and cummins not to do it until after warranty. They didn't want to cover the cost of replacing the pipe. Mean while there's an exhaust leak before treatment with Def so it's the harmful carbon monoxide fumes seeping into the cab of the truck. In other words they rather put my life as well as all the other around me at risk. Had I passed out at the wheel from the leak how many people could have been killed or injured. Lowe and Moyer in fogellsville PA. Five star international in Allentown and their other locations in Harrisburg are responsible for this. Stay away from these dealers and service locations. Just stay away from international in general. They are only good for one thing. A lawn ornament! I could go on and on about my truck but it's probably a waste of time. Like the dealers and service centers no one listens. Replaced CAC at 115000 I had to cover it since the kept clearing the codes until my warranty ran out. Then surprise $4000 bucks. Cracked CAC. Or the interior that's falling apart from factory. Biggest piece of crap I own.

    0 Votes
  • Mn
    mnardo May 10, 2016
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    Verified customer

    I am a small business owner and due to The California Air Resources Boards' new diesel regulations was forced to sell my 3 Ford diesel trucks, 1980 and 2 1990. These trucks had between 150k and 250 k miles on them. They still ran without any problems. All three were 50K GVW lb trucks. So In 2008 I bought a new Maxforce DT 300HP with an Allison automatic. I want to point out that as of this date (5-10-16) the truck only has 79k miles on it so it is not heavily used.
    Within the first year of use the top return hose from the block to the radiator blew off. The truck was pulling a full load of water in the tank (3000 gallons) that is mounted to it up a steep hill at 3 mph when this happened. We did a quick repair on the job site with a new hose and hose clamp. When we took it to the dealer they replaced the hose and put the heat shrink fitting back on. Sometime later, this happened again. it was once again under heavy load at low speed. We again replaced it with a hose and clamp. At 39k miles the truck would not run right, blew white smoke and had no power. This happened without warning. Upon having it towed to the dealership I was informed that the EGR intercooler was bad as was the turbo and needed to be replaced. It was then also discovered that water had gotten into the engine and some cylinders had to be re-sleeved and new pistons and rings along with some head work. I complained as it was only 3k miles out of warranty. By the way, when I bought the truck the salesman never offered the extended warranty. Had I known I would have taken it. As it turned out, the factory rep. felt bad and covered about a third of the bill. So I was out about $8500.00.
    Fast forward to now, 79k miles on the odometer. The truck again blew the top radiator hose pulling a heavy load at low speed on a hill. Replaced the hose and put on a hose clamp. In each case when this has happened we have refilled with coolant, not water. A month later the truck did not want to start. Had it towed to the dealership. When it got there they said there was nothing wrong with it. That it started and ran fine and that there were no "codes" to trouble shoot. Come and pick it up.
    We picked up the truck and ran it for another month and then one day it would not start again. Had it towed in again. This time they told me that the EGR intercooler was bad and that it need a valve assembly. Next they call me back and say it's worse, it needs liners replaced due to water in the engine again. This is a kit and includes bearings and roads, and the head is cracked and needs to be replaced. Basically an "in frame rebuild." At 79000 miles! Now today, when it was suppose to e ready to pick up they tell me the DPF is no good and needs replacing. At this point I am up to $25k! On a truck with only 79000 miles!
    We had complained since the first year we had it that pushing the ReGen button did not seem to do anything. The dealership told us to just " watch the gauges" and not worry about this button. What I'm wondering is if this is the culprit for all our problems. According to the dealership, the engine problems, cracked head was putting combustion gasses into the cooling system and causing the top return hose to blow. I'm wondering if the fact that the DPF was not working properly was putting too much back pressure on the engine and therefore caused the head to crack and the cooler to fail. Would that have put the water into the combustion chambers and into the cylinders?
    Anybody with similar issues, I'd like to hear. If you are considering a class action suit against International, let me know. I think they built a piece of junk and I would never buy one again. Now I'm wondering if I should just get rid of the truck and buy another brand. I hate to do this as I just paid it off a year ago. At this point I think that International is just trying to dodge the issue that they build lousy engines.

    0 Votes
  • Ji
    Jimmy Moxley Nov 19, 2015
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    Verified customer

    I agree I bought a 2012 durastar roll back first brain started acting up they replaced it next it was brakes locking up next it was air condition troubles now injectors and new air condition compressor and dryer and it only got 70000 miles what else worst new truck I ever bought Moxley auto sales

    0 Votes
  • Ke
    Kearnscharlie Oct 29, 2015
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    I have a 2015 International Lonestar with Isx550 Cummin that I purchased at Hill International trucks in Wheeling WV and have had nothing but issues. The stacks fell off, the break chambers went bad, several censors went bad, hydraulic clutch won't stay adjusted. It's currently at an Internatiolal dealer in Hagerstown MD and no one can tell me what's wrong with it. It broke down along the road and had to be towed in. It has been there for 5 working days and still not fixed. This is my 9th International truck and I've never had issues before. I wish someone from international would contact me at kea[email protected]

    0 Votes
  • Pe
    PeteyPie Jun 17, 2015

    Has anyone used the dpf deletion kit, we're so ready to go down that road after $30, 000 in repairs on a truck with under 150, 000 miles on it, any feed back on that would be appreciated

    1 Votes
  • Re
    revolution Limouisnes Apr 24, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Like all the others before me, i have a maxxforce 2012 Navistar and have had many problems starting with the engine shutting down in the middle of a wedding with the vehicle at a whopping 8, 000 km Needed to be towed in and cost me tons of money to get the bridal party to their wedding .
    The latest is a continual alarm that went off. ( 70, 000 km )After taking the vehicle in twice i was told it was a computer module and this was replaced for $2, 000. 2 miles down the road the alarm sounded again . Took it back and the next day was told that was not the problem and that in fact it as a pinched wire inside the harness inside the dash . I have gone all the way to the top on this and all i have received is "its out of warranty " . How does a wire get pinched ?? I believe it was always pinched and finally created a problem . Knowone, not international, nor Navistar, will take any responsibility . I can tell you it was'nt me who pinched it !!
    I'm done with Navistar and hope others take note .

    0 Votes
  • Bw
    BWILLSR Mar 26, 2015

    We have a 2012 Durastar and at 180k miles ( just outside warranty period) we started to have major issues. Had complete engine rebuild at 185k, with less that 15k miles on that rebuild, it has been in the shop 7 more time with issues. Have spent well over $18, 000 on it in less than 6 months. Local dealership has no idea what to fix, just keep replacing parts. The regional Customer service person does not respond to calls or emails. I am small business, so at this point have no choice other than to keep dumping money into it every other week to keep it alive.

    Bought International because of the National service points, did not realize I would be using all of them.

    0 Votes
  • Nothing but heart ache when it comes to International Lonestar/Pro Stars with the Maxx force engines - we have roughly 8 of them 2010 and newer and they have been in the shop more than they have been on the road in the last few years - We have been a long time supporter of international trucks having been in the over the road trucking business for over 25 years with international trucks leading the way - with the most recent trucks coming off the line with the maxx force engines and constant egr problems and regen issues - we are seriously looking into moving the entire fleet over to something more reliable, be it a company that stands behind the repairs, warranty work, timeliness and efficient repairs. We have to look out for our drivers, as others have said a broken down truck gets no one a pay check and causes undo stress on employees and their families as well as the company overall. How can you retain drivers if they are constantly sitting in a repair shop with a BRAND NEW truck not making money. In the end they go somewhere else. Our drivers are to the point they ask for one of the older 9900 trucks before accepting a brand new truck -

    1 Votes
  • Ar
    Arildo Sep 27, 2014
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    a verified customer
    Verified customer

    I've been driving a 2014 international truck for a month and it is a terrible nightmare that a have in my life, That truck had A/C belt Broke and battery fail, and Clutch sensors problems, and coolant water leaking, air leaking, and leaking water in the cab, and right now i have that truck shut off by it self, it happened on the middle of highway and happened 3 times now. Its danger truck and i do not want drive truck like that.

    0 Votes
  • Ac
    Acadian Aug 08, 2014

    Having worked for Navistar in the after sales, I hope the
    good people who lost because of Navistar`s less than ethical conduct get
    justice. During my time in Navistar it was obvious that the company was all
    about senior managers and directors getting their bonuses. Most sales were done
    on numbers without any concern on quality. Anyone who disagreed and tried to do
    the right thing got sacked leaving the customer paying the price. I was amazed
    at the commercial decisions made that did not make technical sense exposing the
    company to huge liabilities. Many of the individuals responsible for the
    decline in the company’s integrity and quality decline are still there.

    0 Votes
  • At
    Attorney Casey Flynn Aug 06, 2014

    Carey, Danis & Lowe is currently investigating claims of individuals who purchased (not for resale) or leased one or more [protected] model year Navistar International Corporation vehicle(s) equipped with Maxxforce Advanced EGR diesel engines in the United States. If you would like more information, please contact attorney Casey Flynn at [protected].

    1 Votes
  • To
    tommy- Jul 27, 2014

    brake failure on a 2011 durastar tow truck anyone else out therewith same?

    0 Votes
  • Do
    DonmarCDA Jul 24, 2014
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    We have a 2010 International and compared with the 1995 it replaced nothing but problems. We are still paying for the truck and have already spend over 40 K in repairs. Most recently 30 k for an engine replacement when the Turbo failed damaging the engine.

    For the US protesters you might find this interesting. http://www.todaystrucking.com/navistar-sued-over-international-maxxforce-engines seems several trucking companies are suing for damages.

    0 Votes
  • Lo
    louis mendoza Jun 18, 2014
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    Verified customer

    WE HAVE THE 2014 TRANSTAR with the max force 13, after reading these other complaints I feel lucking or am I looking at the future ? We bought in Feb 2014 before we got it back our yard light came on for the smog, sent back to shop twice for this and less then 2 months the clutch fan went out had to tow in $ 800 and $1000 in revenue lost now we are getting less then 5.3 mpg and it will take 3 to 4 days for any dealer to look at it. And now understand why, we had planned to buy 2 more this month we are now buying new Mac's anyone have any comments on Mac trucks

    1 Votes
  • Bo
    Boris Morev Jun 16, 2014
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    a verified customer
    Verified customer

    I have 20 of international pro stars [protected].Nothing but problems.I needed to change king pins -special order 3 weeks waiting.Every one of them have ac problems.Every time ac kompressor stops working u have to flush the system and change evaporators usually it cost about [protected] dollars.1-2 months after, it stops working again.I am looking to file a lawsuit against them because i had this problem ever since o bought first international truck.First they said they had the order of bad kompressors now they dont have an excuse.Worst problem is that any time u want to bring to dealer is at least 1 week waiting.I am talking about dealer in joliet, IL.If anyone knows good attorney or want to file lawsuit together contact me [protected] Boris

    0 Votes
  • We
    welles mill co inc Jun 16, 2014
    This comment was posted by
    a verified customer
    Verified customer

    we have had numerous internationals over the years, and have had good luck with all, with the exception of the 2007 that we have . i have spent approx. $50, 000 on this truck over the last 2 to 3 years with all kinds of engine & computer problems . lately i have to have this thing towed 60 miles to a dealer numerous times to re-program the computer . you may notice i didn't say fix the problem, then re-program the computer ! there is obviously a problem with this truck and you people aren't fixing it ! i would always recommend a international truck, but right now i wouldn't give you 5 cents for one ! would someone please find out whats wrong & fix it ? i am not having a very good
    year financially, and this crap doesn't help matters any . will someone please get in touch with me over this ? chris welles welles mill co inc [protected] [email protected] thank you

    0 Votes
  • St
    Stayura Well Services Ltd. Jun 11, 2014

    Stayura Well Services Of Daysland, Alberta, Canada. The oldest truck that I have on my fleet is 1999 international. The four trucks that I have bought in 2010 to 2012 are a nightmare with exhaust system that disables the truck. In one month alone this year I have lost over one hundred thousand dollars because of the down time on these International trucks, imagine what I have lost in four years!! Imagine when the extended warranty is over, the cost to repair and the resale value is going to be. One example of my frustration with International Navistar is the 2011 International was in the shop AGAIN for repair, they were waiting for a part that was ordered, which sat on the Navistar shipping dock for FIVE DAYS before they realized that it was sitting there and not shipped out. All I got from Navistar was that they were sorry they are trying to do their best!! That truck sat in the shop for repair for over two weeks. I am ready for a class action suit, lets not just post our complaints lets take action!!


    Call me Gerald Stayura [protected] LET US HIRE A LAWYER AND TAKE ACTION AND GET SOMETHING DONE AS IT IS GOING TO GET WORSE THEY CANNOT USE THE EXCUSE THAT THEY DO NOT PAY FOR DOWN TIME!!

    0 Votes
  • Ad
    Advanced Towing Jun 09, 2014

    My name is Ryan I have a 6 truck fleet. Two dodge 5500's, one peterbuilt 330, and 3 intertrashinals! I don't have enough time to go into the problems with the 2002 or 2005 models but I definitely would like to voice my opinion of our 2012. This was our first brand new truck, at less than 5, 000 miles this truck had to go in for excessive oil leaking out the dryer. International replaced this dryer only to continue blowing oil to this day. Shortly after this visit a bunch of dash lights came on and disabled the truck from running, I towed it 60 miles to the nearest dealer "river view international" in Sacramento. They had to fix some sensor that went bad. This was covered under warranty but still a major inconvenience and loss of revenue. This truck now has 50, 000 miles. Since that first sensor it has been towed two more times (to cummins west) for transmission issues and one more time back to riverview. One of the scenarios happened during a snow storm with a customers car on the deck and the customer in the cab. The truck threw enough lights to cover a Christmas tree. End result a sensor in the transmission went haywire and disabled the whole truck. This Happened again today except it was after a regen session and then it said turn truck off and beeped non stop. Tried to restart and keeps flashing the red exclamation point saying turn truck off. The frustration I have had with this and the other intertrashinals is unbelievable! I just want to sue international for designing an electrical and exhaust system that disables the whole truck for stupid reasons! Atleast have an override button to allow it to be driven to a dealer. UGH!!! Seriously I can easily show I have lost thousands in revenue just with this one truck! If there is a class action suit I'm IN!

    1 Votes
  • Am
    Amandeep Dhillon Jan 18, 2014

    Hi my name Aman I have prostar 2010 It Dpf problem my truck parked for repair at tallman truck center in Mississauga after three weak they charge me repair $12389 as repair my truck tout they did not repair Same problem accuser same day of repair I go to dealership. They parked my truck in parking from 10. Not doing Nothing. Iff. Ask for repair. They ask they have no time Verry. Bad experience with Tallman. Truck. centre

    0 Votes
  • Fr
    Fresno California Nov 14, 2013

    @ Master International If you would read the comments. These trucks have had to go into the shop for repairs after 10, 000 miles. If you would also look at the recalls for these trucks you would know that ALL of these complaints are valid. So maybe if you don't know what your talking about you should just keep your mouth shut.

    1 Votes
  • Ma
    Master international Oct 25, 2013
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    a verified customer
    Verified customer

    Maybe its not the engines or the trucks maybe it is where you guys are having the trucks worked on

    -1 Votes
  • I have a 2011 International NAVSTAR with maxforce 7 motorhome with 10, 400 miles on it. I have been stranded for a week now because of a problem actuator. Was told manufactor of unit is having problems with them and none in stock. They don't want to ship out until they fix the "bug" in it. After talking to International corporate was told they would put new turbo on. Now story is new turbo don't come with actuator so they won't replace turbo. I agree with everyone else to STAY AWAY from International! I will be passing my story and experience about International with everyone I can! Do NOT buy International unless you don't mind headaches like this! I am telling ALL motorhome makers to stay away from International as well.

    1 Votes
  • As
    ASE MASTER LEVEL TECH Oct 11, 2012

    I am a diesel mechanic with 30 years experience have work on internationals engines and trucks, they are junk, next truck you buy get a Cummins engine, best engine out there, you will also have more options when it comes to getting them repaired, like cummins repair locations and truck dealer, also the engineering that goes into these engines is the best, also the support that you get when repairing them is great, diagnostic procedures step by step to pinpoint any problem with in minutes, parts are always available, so when and if they would need repairs your down time would not put you out of business.

    -2 Votes
  • Bo
    Bob Richards Jul 14, 2012

    Agree, on my second International 5 ton, first was a 2008 that would not run and broke me cause unlike International I provide service to my customers and would have to rent a truck and run at a loss. This truck had $60, 000 in repairs in 2 yrs. They finally took it back and gave me a 2012 and it's the same ### all over again. These trucks are junk, the service is non existant as are the parts your going to need as well as the knowledge database to diagnose the problem is not there, and you get to pay your truck payment, the tow bills, the rentals.Steer clear of any International product, I understand the issues are with the new designs but stand by your product not dump it on us the loyal customer, I'm fed up and frustrated, International is breaking the small operator, you have to be a fleet with spare trucks to run this junk. I'm in Prince George, British Columbia and have 4 other work mates going through the same issues so it is the product and an unsympathetic unwilling to be responsible company and employees

    1 Votes
  • 83
    836fireems May 01, 2012

    Try being an EMS agency and having your ambulances in the shop more often than on the road! If the taxpayers only knew?

    2 Votes
  • Ta
    Tara2341 Apr 15, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Reading some of the above comments has been like reading our own ongoing drama brought to life!! Our 2010 Lonestar continues to be an absolute nightmare!! As a small business owner as well, this truck is bringing us to the edge of disaster! We have a four truck fleet in Canada, and our three Kenworths combined haven't caused us the grief this one truck has! As of now (April 2012) our truck is on it's THIRD motor (two re-builds) and fourth turbo, as well as countless other issues that continue to arise (the least of which the ongoing electrical issues). Can no longer keep a driver in this truck (really can not blame these fellows!). Our local dealer, and International are dragging their heels on assisting us with getting RID of this problem truck. As we continue to make payments on it and keep it insured, it is unable to stay on the road long enough to earn income to cover these expenses. Our only recourse appears to be taking this to court, which we are willing to do. As we are located in Canada, I am unsure as to whether a class-action lawsuit would even be available to us...but I CAN tell you I am not letting this slide!! I am disgusted with the lack of responsibility taken by International Navistar, as well as Maxim Truck and Trailer (dealer). This was a custom ordered and designed truck, we paid up front (I regret not taking in house financing now over our financial institutions better rates-payments would have been stopped a LONG time ago had we chosen Navistar's financing). As a last resort, I had posted requesting help on the International Facebook page...since that time have had a few notes and phone calls, but nothing has really moved forward to a satisfying end. Money still hemmorraging out of our company for this lemon truck, and a bunch of "listening" business execs that has amounted to little more than cheap verbal therapy. We have taken enough of a financial hit on this truck, and can't even get them to buy it back without getting hosed AGAIN. We have been advised to sell privately to recoup the current value (?) The attitude we are getting is to pass the problem on to some other unsuspecting person, and walk away. We refuse. Court it is, apparently. More time, more money wasted over this truck. Unacceptable.

    3 Votes
  • Je
    Jeberly214 Apr 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I am a driver of one of the three purchased by the same company, and it just broke down yesterday. My 2012 duracrap is the worse truck I have ever driven. On 4/3/12 it blew its 2nd high pressure oil line, on 3/7/12 my truck was cruising along and it just shut off, it had 4inches of fuel in passenger side tank and 9inches in driver side tank. The company spoke to 5 star of Lancaster and they believed the truck was out of fuel, well we got fuel and that still didn't fix the problem. Those are just the most recent 2 issues with just the truck that I drive, I can't to believe the level of anger that my company has to deal with 3 nice looking BOAT ANCHORS. If there are any other drivers out there frustrated please voice your opinion, every little bit helps.

    0 Votes
  • Ve
    Very unhappy Terri Nov 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Just an update on my previous post... Today we had two of our three NEW International Durastar's break down on the road and need a tow. One of them in is NJ getting "fixed" (International's definition of making the truck run for another 500 miles) and the other is broken down in CT. Our driver will be now waiting for a tow truck to get to him and tow him back to PA after a full day of deliveries. These trucks are the absolute WORST TRUCKS EVER MADE. This is the same truck that was broken down in NE and finally fixed after 3 weeks of waiting. Can you imagine if we wouldn't have gotten a rental car to get our drivers home? International would have been content for them to sit there for three weeks waiting for a repair!!! As it is, we had to fly another driver out to NE so that he could drive the truck home several weeks later. You know, trucks break down. I understand that. But - this is a ridiculous amount of breakdowns. As if the breakdowns were not bad enough, the frustration of trying to deal with International's terrible, horrible, WRETCHED service will shoot your blood pressure into the danger zone. At this point we are looking for a class action lawsuit (anyone know of anything??), suing International ourselves, or simply getting rid of these trucks in favor of working with a dealership who stands by their customers. I will say again... DON'T BUY INTERNATIONALS IF YOU VALUE GOOD SERVICE AND GOOD TRUCKS!

    1 Votes
  • Ke
    Kevin 911 Oct 07, 2011

    I thank god I only have 1 international in my 4 truck delivery fleet. As a small buisnness owner it's hard enough to turn a profit witout haveing to deal with repetivive breakdowns. I have a 2006, 4200 light duty vehicle with the DT365 engine, which only has 97, 000 miles on it.When the truck runs all is fine But when have you ever heard of a diesel running down the road doing 60mph and just shuts off! I have had this truck in the shop over the last year a dozen or more time always with some sort of electrical/ sensor/who the hell knows what the real problem is.The shop keeps saying it was something different than the last time it broke down??????I have had Internationals in the past and have never dealt with this type of unpredictable operation. The mechanic has suggested I have all the wiring harnesses replaced and has mentioned it is a small forturn to do so. (with no guarentees this will fix the problem.) What am I suppose to do always have a spare truck on hand, All I know is I thought I was doing the rite thing bying AMERICAN, but I can tell you the 2 Mitsubishi Trucks both with over 270, 000 miles is dfiinitly the way to go!!! SHAME ON INTERNATIONAL TRUCK for putting out such CRAP!

    1 Votes
  • Ca
    carndt Oct 06, 2011

    Our 2 internationals were purchased new 3 years ago. countless non-routine, non-wear and tear parts have been replaced on both vehicles. The dealer tells me our one truck is a lemon but the other is fine. They have both been in the shop countless times starting week one - and have gone back every week it seems. Our drivers have been stranded many times as well. They are both pieces of junk and cost us down time - our drivers don't even want to take them on the road anymore. Anyone that has any ideas on how to fight international and win on these issues please contact me. We are a small business and can't afford the downtime anymore. I would love feedback if anyone else has had success and would be willing to share. I ALSO will say to anyone thinking of buying an international vehicle - DON'T DO IT!!! You will regret your purchase; and will receive the worst service when trying to deal with the many issues of these trucks.

    2 Votes

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