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No possibility to complaint with Interactive brokers Asia and Salvatore Recco
Due to instability of Interactive Brokers systems and incompetence of "Salvatore Recco", I lost lot of money. I could have recovered it with a competent and professional broker. But Salvatore Recco(Head of Institutional Services Asia) was slow, not polite, unprofessional, giving lame excuses and possibly make big money on my back.
0/IB asia has no independent complaint officer(the CEO so wont bother to answer). If a senior IB staff is incompetent, you could not complain.No one is checking what they are doing in Asia, so manipulations of the records/transactions and wrong doing can be done by their staffs in Asia.
1/ zero transparency: you wont get any records ( transaction, transcripts, ...) even with a lawyer. "Salvatore Recco" is blocking my access to any records because he made the mistakes.
2/ you will not be able to speak or see face to face, "Salvatore Recco"or a manager or a complaint officer in Hong Kong or Asia. They will just hide and send you a small potato guy.Thank to The small potato, I discovered that Salvatore Recco was lying and the staff might know his wrong doing.
3/ IB/Salvatire Recco will hide and refer you to a US complaint or any virtual manager in other continents.
4/ their methods in order that you give up your complaints, its their complaints tickets systems, it will take many months/ years instead of a day. They will tell you that they will get back to you within few days but instead give you lame excuses few month later. By that time all records could be modified by IB.
5/they have many others tricks so be careful, they can make you push to accept new rules at their favors when you later login, ...
6/ they are not going to compensate you for their staffs mistakes for sure! Because They do not have any compensation fund aside in Asia !
On internet others complaints about "Salvatore Recco", if you have any problems with him or IB, please help me. I took a lawyer and complaint SFC and regulator without any answer!
I will appreciate if someone can help me because "Salvatore Recco" is blocking my complaint as he was the one involved and possibly make a big money in my back!
The complaint has been investigated and resolved to the customer’s satisfaction.
I personally had the complete oppisite experience with the above mentioned "Sal Recco". I had issues with my account which could have caused a significant drop in my portfolio. Sal worked to resolve the issue i was having. The fact he responded efficently and timely alloud me the ability to execute my trades and not lose my shirt in the particular position. I think he is a bright up and commer and have a alli at IB.
They say they complained to the SFC regulator who doesn't give them the reply they want and now hit the boards when they don't get what they want. I've had a totally different experience with them. Great service, great product.